Executive IT Support

About the role

The Executive IT Support position at Success Academy blends advanced technical work, discretion, and emotional intelligence to remove technology friction for leadership. In this role, you will own the end-to-end experience of executive technology, ensuring that hardware, software, and communications are reliable and intuitive. You will partner closely with the Cybersecurity team to maintain the integrity, security, and performance of executive tools. Your work will enable leaders to focus on their mission by proactively identifying and eliminating potential technology roadblocks. You will exercise judgment and discretion in handling sensitive information and high-stakes situations. This role requires a high level of ownership for complex issues and the ability to translate technical solutions into clear, non-technical language. Ultimately, you will be responsible for ensuring that executive technology needs are not just met, but anticipated and exceeded.

Key facts

What you'll do

You will provide rapid troubleshooting for macOS, Windows, iOS, and Android devices, tailoring your communication to the specific preferences of each executive. You will resolve high-priority incidents with urgency, utilizing deep root-cause analysis and presenting findings in a clear, jargon-free manner. You will ensure the unwavering reliability of boardroom audio-visual systems and hybrid conference setups, with a focus on platforms like Microsoft Teams, Zoom, and enterprise audio-visual hardware. You will support the delivery of live webcasts and critical leadership presentations to guarantee seamless execution of their messages. You will partner with Cybersecurity to provision, securely configure, and manage the full lifecycle of executive devices. You will implement and oversee regular preventive maintenance for both executive hardware and communication channels. You will apply a strong understanding of enterprise networking, VPNs, and secure remote access protocols to maintain a robust and secure environment. You will configure and maintain modern video conferencing systems from Crestron, Logitech, and Teams Rooms to meet executive standards. You will leverage Enterprise Mobile Device Management platforms such as Intune or Jamf to manage executive endpoints effectively. You will uphold the highest standards of integrity and discretion in all matters concerning data privacy and executive communications.

Requirements

You must bring 7+ years of total IT experience to this role, with a minimum of 3 years dedicated to supporting C-level executives in fast-paced environments. You must possess an advanced level of proficiency in troubleshooting across macOS, iOS, Windows 11, and Microsoft 363. You must demonstrate expert-level use of Enterprise Mobile Device Management platforms like Intune or Jamf for endpoint management. You must have hands-on experience configuring and maintaining modern video conferencing systems from Crestron, Logitech, and Teams Rooms. You must have a solid understanding of enterprise networking, VPNs, and secure remote access protocols. You must communicate with impeccable clarity and remain calm and patient under significant pressure. You must use emotional intelligence to proactively anticipate the technology needs of executives before they are explicitly stated. You must exhibit unwavering integrity and discretion in all matters involving data privacy and sensitive information.

Nice to have

The source does not specify any preferred or nice-to-have qualifications beyond the core requirements and key facts.

Practical notes

This role is based in New York and requires on-site presence as determined by operational needs. Typical interview steps include a strategy case, a people scenario, and a values conversation. Candidates may be asked to turn around a struggling team or plan for growth, with past results examined closely, especially regarding decision-making processes. Interviewers will dig into specific decisions you made and their consequences, so preparing two or three decision stories with numbers and lessons is the best use of time.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Leadership careers move from manager to senior manager, director, and executive roles. Each step adds more scope and more responsibility for outcomes. The best leaders keep learning how to delegate, communicate, and decide. Leadership careers reward a record of building and developing people. The higher you go, the more your communication shapes the whole organization.