Product Engineer (Console Live Ops)

StudiowildcardFull Time

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Job description

About the role

Studiowildcard is seeking a dedicated Product Engineer to join our Console Live Ops team. This role is pivotal in enhancing player experiences through live operations and ensuring that our console games run smoothly and efficiently. As a Product Engineer, you will collaborate closely with cross-functional teams, including game developers, designers, and quality assurance, to implement features and resolve issues that arise in real-time. Your expertise will contribute significantly to the ongoing success of our games, ensuring they remain engaging and enjoyable for players.

Key facts

Location: Remote

Engagement: Full-time

Salary: Competitive, commensurate with experience

Visa: Sponsorship available for qualified candidates

What you'll do

Collaborate with game development teams to design and implement live operations features that enhance player engagement and retention.
Monitor game performance metrics and player feedback to identify areas for improvement and implement necessary changes.
Develop and maintain tools and systems that support live operations, ensuring they are robust and scalable.
Troubleshoot and resolve issues that arise during live operations, working closely with QA and support teams to ensure timely fixes.
Create and maintain documentation related to live operations processes, tools, and best practices for future reference.
Participate in regular team meetings to discuss ongoing projects, share insights, and align on priorities.
Conduct code reviews to ensure high-quality code standards and adherence to best practices.
Engage with the player community to gather feedback and insights that can inform future updates and features.
Collaborate with marketing and community management teams to coordinate live events and promotions that enhance player engagement.
Stay updated on industry trends and emerging technologies to identify opportunities for innovation within our live operations framework.
Assist in training and mentoring junior engineers, fostering a culture of continuous learning and improvement within the team.
Contribute to the overall development of the engineering team by sharing knowledge and participating in team-building activities.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
A minimum of 3 years of experience in software development, preferably in the gaming industry.
Proficiency in programming languages such as C++, C#, or Java, with a strong understanding of object-oriented programming principles.
Experience with live operations in gaming, including familiarity with tools and processes used to manage game updates and player engagement.
Strong problem-solving skills and the ability to troubleshoot complex issues in a fast-paced environment.
Excellent communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.
Familiarity with version control systems, such as Git, and agile development methodologies.

Nice to have

Experience with cloud services and infrastructure, particularly in relation to game hosting and live operations.
Knowledge of game analytics tools and techniques for measuring player engagement and performance metrics.
Previous experience in a player-facing role, such as community management or customer support, is a plus.
Familiarity with console development and the unique challenges associated with console game operations.

Skills & tools

Proficient in C++, C#, or Java programming languages.
Strong understanding of game development frameworks and engines, such as Unity or Unreal Engine.
Familiarity with cloud platforms like AWS or Azure for game hosting and live operations management.
Experience with analytics tools for monitoring game performance and player behavior.
Knowledge of project management tools such as Jira or Trello for tracking tasks and progress.

Practical notes

This position is fully remote, allowing for flexible work arrangements.
Candidates must be able to work collaboratively across different time zones, as the team may be distributed globally.
The role may require occasional on-call support during live events or critical updates.
Salary will be competitive and based on experience, with opportunities for growth and advancement within the company.
Studiowildcard is committed to diversity and inclusion, encouraging applicants from all backgrounds to apply.