Product Manager, Terminal Device Expansion

About the role

You will own the multi-year vision and roadmap for Stripe Terminal's device software platform in partnership with hardware engineering. You will translate business needs into measurable milestones for both the Terminal OS Platform Team and the Firmware team. You will partner with software and hardware experts to define and launch device software capabilities that differentiate Stripe in the market. You will deeply research user needs, competitive dynamics, and technology trends to shape an exceptional in-person commerce experience. You will collaborate with external technology partners and large platform integrations to ensure the product strategy supports ecosystem growth. You will use metrics and analytics to drive decisions and validate success across diverse user segments. You will balance trade-offs while securing alignment across engineering, partnerships, and leadership teams.

Key facts

What you'll do

• Partner with software and hardware engineers to deeply understand the technology that our devices rely on and how to build on that technology to support exponential growth and a world-class user experience. These experiences will include (but are not limited to) device boot up, device software updates (including AOSP, firmware and applications), device security, software and device performance, connectivity and devices accessories.
• Partner with cross-functional partners to research, document, and deeply understand what Terminal customers need to enable an excellent in person payments experience.
• Build empathy with our end users and the differentiation they aim to deliver for their merchants.
• Deeply research and understand the competitive landscape and translate that understanding into differentiating features for your product suite.
• Collaborate with the Partnerships team to develop a compelling roadmap for how we can extend Terminal growth via third-party hardware partnerships and clearly communicate the business value of these partnerships in the context of our wider Terminal Hardware roadmap to gain alignment across Terminal and Stripe leadership.
• Use metrics to inform your point of view and leverage analytics to measure success.
• Define product requirements, provide clear guidance on prioritization, and support decisions related to development sequencing. You will also participate in sprint planning rituals to deliver against those requirements and the overall roadmap.
• Leverage your technical knowledge and experience to help your team make technical trade off decisions.
• Translate complex user problems and market dynamics into a clear, motivating product vision that aligns stakeholders.
• Own the end-to-end delivery of device software initiatives from discovery through launch and post-launch optimization.
• Establish and iterate on success metrics, monitoring product health and identifying opportunities for improvement.
• Work closely with design and research partners to ensure solutions meet user needs and adhere to platform guidelines.
• Coordinate with operations and compliance teams to ensure device software strategies support regulatory and business requirements.
• Mentor junior product managers and provide constructive feedback to cross-functional collaborators.

Requirements

• 8+ years of product management experience or equivalent.
• Demonstrated success and strong execution track record in building and sustaining scalable technology products.
• Great interpersonal skills and strong verbal and written communication. You can collaborate and thrive in productive, healthy debate done with mutual respect and shared goals. You can make complex concepts accessible with clear communication.
• Proven track record of successful stakeholder management including executive communications and influencing without authority.
• Comfort working in a fast-paced, ambiguous environment where priorities change frequently.
• Strong analytical skills and comfort using data to drive decision making.
• Deep understanding of software development processes and hardware constraints in an embedded environment.
• Willingness to travel on occasion and participate in offsite meetings as needed.

Practical notes

This job description is intended to outline the general nature and level of work performed within this role. It does not describe all responsibilities, duties, and skills, which may vary by team and business need. The information in this document is for internal use only and should not be used for any other purpose.