Customer Support Associate, Bilingual

About the role

This role is part of the Starlink team, which operates a growing global satellite internet service. As a Customer Support Associate you will manage direct customer interactions and resolve technical challenges, acting as one of the primary points of contact customers rely on when they need help. You will help define what a good support experience looks like for users worldwide and make sure every interaction is handled with the speed and accuracy the service is known for. Because the role is bilingual, a background in both English and Greek means you will serve a broad, international set of users, acting as a cultural and linguistic bridge for a significant segment of the customer base. In addition to solving the issue at hand, you will help the company catch the product and process problems that keep recurring, turning everyday conversations into improvements that benefit many future users. You will be expected to take ownership of the customer journey end to end, from the first greeting to a confirmed resolution, and to keep detailed records that make the next interaction smoother. The team works inside a fast-moving service that is growing quickly, so self-direction, empathy, and the ability to communicate clearly under pressure are just as important as your technical toolkit.

Key facts

What you'll do

• Manage and resolve customer inquiries through voice and digital channels.
• Provide technical troubleshooting for network, software, and hardware issues until the user is back in business.
• Advocate for the customer by surfacing shared product and process improvements.
• Build and update internal call scripts and help articles for many languages.
• Create the metrics, reports, and analyses leadership relies on to see how the team is performing toward its service targets, and use those numbers to spot trends before they compound.
• Turn recurring issues into service-level and product quality fixes by tying tickets back to root causes in the network.

Requirements

• High school diploma or equivalent.
• A minimum of 1 year in a direct customer support role.
• Native or business fluency in Greek and English, so you can serve users in the language that is clearest to it.
• Must be a United States person as the term is defined for ITAR purposes.
• Ability to work from the Bastrop, TX location on an ongoing on-site basis.
• Overtime, weekend, and holiday availability as service demands.
• Ability to adapt to the rotating schedule after the first week of training.

Nice to have

• Experience in startup or fast-paced consulting environments.
• Strong affinity for data and analytics, whether via dashboards, spreadsheets, or service tools.
• Experience with tools like ticketing software, knowledge bases, or telephony.
• Comfort operating within a 24/7 support environment.

Skills & tools

• Customer care communications and intake
• Support tickets, knowledge base, telephony/spreadsheets
• Data analysis and process design

Practical notes

• Compensation includes a competitive base with benefits: medical, dental, vision, 401(k) up to matching, disability and life insurance, paid parental leave, paid vacation and holidays as applicable, and the employee stock purchase plan.
• This role is located at Bastrop and candidates must be able to relocate to the site.
• Week one is training (Mon-Fri 9:00-5:30) and may include weekend work afterwards; the on-call support structure requires availability on the published shift schedule.
• Fluency in both English and Greek is core to this job, since customers reach support in both languages.

About the company

Based in Starbase, Texas, a company pursues work in spaceflight, telecom, and artificial intelligence. A unit handles rocket launches, leading yearly orbital counts beyond other national and commercial teams. Another unit runs Starlink, a satellite communications firm. A third area, through SpaceXAI, advances Grok and AI integration with X, while managing data center operations. Roles often cross these paths. Candidates with engineering, software, or operations backgrounds may find chances to join projects that span launch, connectivity, and machine learning efforts in this Texas-based enterprise.