Vice President of Studio Operations

About the role

You are entrusted with the full accountability for performance and culture within our studio network. This position bridges strategic vision with meticulous on-the-ground execution, transforming the concept of a world-class studio presence into a daily reality. You will uphold the brand promise while providing direction for revenue streams, team talent, and overall operational robustness across our North American studios. This leader holds ownership of the complete Profit and Loss statement for the North American studio fleet. They also lead a national organization composed of senior directors and field leaders, ensuring alignment and cohesion. Cross-functional partnership is central to this position, driving progress in revenue generation, operational excellence, talent cultivation, and brand integrity. The Vice President of Studio Operations serves as the ultimate guardian of the solidcore brand, securing quality and an exceptional client experience at every touchpoint.

Key Facts

What you'll do

• Define intake standards that align studio performance metrics with overarching company objectives and precise client expectations.
• Orchestrate the build processes for regional studios, guaranteeing on-schedule launches that consistently meet strict quality benchmarks.
• Direct systematic reviews that holistically assess brand delivery, financial outcomes, and longitudinal team development at every site.
• Coordinate shipping activities and logistics with partner organizations to keep membership growth, satisfaction, and retention firmly on target.
• Forge robust partnerships with corporate departments to synchronize marketing strategies, technology implementations, and compliance initiatives.
• Establish comprehensive talent development frameworks that methodically prepare senior directors and field leaders for escalated responsibility.
• Maintain rigorous quality controls that vigilantly protect the solidcore brand integrity across every single member interaction and touchpoint.
• Analyze intricate operational data to refine workflows, systematically eliminate bottlenecks, and enhance long-term studio economics and profitability.
• Architect the detailed operational blueprint for prospective new studio locations, ensuring seamless scalability and absolute consistency from day one.
• Implement dynamic performance dashboards that provide real-time visibility into studio health, key performance indicators, and trend analysis.
• Lead cross-regional initiatives designed to standardize best practices and drive measurable continuous improvement across the entire studio fleet.
• Manage complex crisis response protocols with precision, ensuring operational resilience and brand protection during unforeseen disruptive events.
• Mentor senior leadership teams through coaching and guidance, fostering a culture of deep accountability, relentless excellence, and collaborative problem-solving.
• Optimize resource allocation strategies across studios to maximize efficiency, utilization rates, and overall studio throughput and capacity.
• Spearhead the development and execution of standard operating procedures that enhance consistency and quality control.
• Monitor competitive landscape changes and translate insights into actionable operational adjustments and strategic recommendations.
• Facilitate regular performance reviews with studio management to identify growth opportunities and address potential issues proactively.
• Ensure all operational activities comply with corporate policies, regulatory requirements, and brand guidelines without exception.
• Drive the implementation of technology solutions that streamline operations and improve the member journey across digital and physical touchpoints.
• Collaborate with finance teams to develop budgets, forecasts, and financial models that support strategic studio growth initiatives.

Requirements

• Must possess a minimum of 3 years of demonstrable experience in a similar senior operations capacity managing complex studio or facility networks.
• Requires a documented history of successfully managing a national team composed of senior directors and field leaders across multiple locations.
• Must demonstrate prior ownership of full Profit and Loss responsibility for a studio portfolio or equivalent business unit.
• Needs exceptional ability to excel at collaborating cross-functionally with revenue, brand, and technology teams in a corporate environment.
• Requires strong proficiency in interpreting complex metrics and utilizing data analytics to guide strategic and operational decisions effectively.
• Must guarantee consistent brand quality and experience across all physical locations and every client touchpoint without compromise.
• Requires the capability to thrive in a fast-paced, high-growth environment while maintaining meticulous attention to detail and accuracy.
• Needs proven ability to lead complex, multi-faceted projects and successfully manage multiple high-priority initiatives under stringent deadlines.
• Must exhibit strong leadership presence with the ability to influence, motivate, and develop senior-level talent within the organization.
• Requires excellent written and verbal communication skills for conveying strategy, providing feedback, and representing the company professionally.

Nice to have

• Prior experience within the health and wellness membership sector is valued and provides contextual familiarity with member engagement models.
• A background in high-volume settings with strict compliance requirements is advantageous for managing regulated operational aspects.

Practical notes

Location: Remote / Flexible

Engagement: Corporate (Full-Time)

Compensation: $180,000.00 to $240,000.00 annually