Head Coach & Community Manager

About the role

The [solidcore] Head Coach is the operational heartbeat of the local studio, owning the full delivery of the member journey from first contact to long-term retention. This role owns the design and execution of intake procedures that welcome new members and seamlessly integrate them into the established studio standards. You will construct class frameworks that transform the [solidcore] methodology into reliable, repeatable training sequences that members can trust. A core part of this position is driving high-level coach development by providing consistent, actionable feedback and being physically present to support the team during in-person new coach training sessions. You are required to instruct an average of thirteen classes every week while embodying the exceptional coaching qualities that set the benchmark for the entire team. The individual in this role analyzes session data to identify trends and adjust programming to optimize member outcomes and retention, ensuring the studio advances the broader company mission. This position requires troubleshooting operational challenges swiftly to minimize disruption to the member experience and uphold the integrity of the [solidcore] brand. Ultimately, you champion [solidcore] brand values in every interaction to ensure that community standards remain respected and visible across the studio floor.

Key facts

What you'll do

• Design and implement intake procedures that establish a seamless onboarding experience for new members entering the studio environment.
• Construct class frameworks that translate the [solidcore] methodology into structured, repeatable training sequences for diverse participant needs.
• Conduct performance reviews for coaching staff using a combination of live note-taking and recorded sessions to identify clear paths for improvement.
• Ensure consistent session results by monitoring energy levels, verifying the use of form cues, and incorporating participant feedback after every meeting.
• Collaborate with regional leadership to organize training schedules and maintain open lines of communication across different studio locations.
• Guide the development of novice instructors through structured feedback that helps them progress to the expected performance level as defined by [solidcore] standards.
• Maintain a visible presence in the studio during new coach training blocks to support hands-on practical skill development and immediate correction.
• Champion [solidcore] brand values in all interactions to ensure that community standards remain respected and visible to every member.
• Analyze session data to identify trends and adjust programming to optimize member outcomes, retention, and overall studio performance.
• Troubleshoot operational challenges swiftly to minimize disruption to the member experience and uphold the integrity of each training session.
• Oversee the execution of daily studio operations to ensure alignment with the company mission of achieving the fastest growth in the boutique fitness sector.
• Serve as the primary point of leadership for coaching staff, fostering an environment of continuous development and excellence.
• Implement feedback loops that capture member insights and translate them into actionable improvements for class delivery and studio experience.
• Drive engagement by creating a studio culture that emphasizes accountability, support, and achievement for every participant.
• Support the strategic goals of the area manager by delivering measurable results in coaching quality, member satisfaction, and retention.

Requirements

• Must possess a minimum of three years of experience teaching group exercise formats to diverse populations.
• Must demonstrate the capability to teach an average of thirteen classes within a standard seven-day period without compromising quality.
• Must prove skill in delivering clear feedback that enhances movement quality without causing cognitive overload for participants.
• Must show an ability to manage training workflows that effectively coordinate new coach onboarding and ongoing support systems.
• Must have a confirmed familiarity with [solidcore] specific movements, music timing, and class structure expectations.
• Must be able to execute intake procedures that align with studio standards and support a premium member experience.
• Must analyze session data to identify performance trends and adjust programming to meet evolving member needs.
• Must champion [solidcore] brand values in all professional interactions to maintain community standards and trust.

Nice to have

• It is preferred that the candidate has knowledge regarding how studios track attendance, retention, and performance metrics to inform decision-making.

Practical Information

This role is a full-time engagement based in Lexington, Kentucky, with a compensation package of 70,000 USD for the year 2024. Applicants are advised to confirm specific details on the official application page.