Investment Specialist II

About the role

You will own the full client journey for SoFi investment products, guiding members through complex financial decisions with clarity and precision. This role requires you to act as a trusted advisor, using your expertise to protect member interests and uphold regulatory standards in every interaction. You will build long-term relationships by listening deeply and responding with tailored investment strategies that align with member goals. You will leverage SoFi's digital platform to deliver seamless, modern experiences that exceed member expectations. You will collaborate across teams to identify friction points and drive improvements that enhance operational reliability and member trust. You will maintain up-to-date knowledge of market conditions and product features to provide accurate, timely, and compliant guidance. Ultimately, you will be responsible for turning technical investment concepts into actionable advice that empowers members to make confident decisions.

Key facts

What you'll do

Support members over the phone, chat, and email while maintaining a calm and reassuring presence during high-stress situations. Educate and assist members on margin, options, and equities using clear, jargon-free language that promotes understanding. Problem solve any operational or technical issues pertaining to SoFi Invest products with patience and thorough follow-through. Perform ongoing monitoring of member accounts with attention to detail and accuracy to prevent errors and ensure compliance. Work with SoFi's custodial platform as needed to assist members in opening, funding, and transacting in their accounts smoothly. Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members over time. Assess the member's financial situation and goals through one-on-one inbound calls to uncover underlying needs and concerns. Educate members on the benefits and value of Brokerage and Robo accounts through personalized explanations and real-world examples. Work with members who would like to open an investment account to help them understand the offering, benefits, and account opening process step by step. Educate members on terms and processes associated with Brokerage and Robo accounts to reduce confusion and prevent future issues. Discuss and explain investment performance and decisions with current wealth members to reinforce transparency and long-term planning. Provide member's operational support for specific investment-related questions and issues, ensuring timely resolution and satisfaction.

Requirements

Must have one of the following existing licensing combinations: Series 7 & 65 OR Series 7 & 66, as these are non-negotiable prerequisites for the role. Must maintain all necessary professional certifications required for the role throughout employment, ensuring continuous compliance with industry standards. Bachelor's degree preferred, but a combination of education and experience may be considered in lieu of a degree if the candidate demonstrates equivalent knowledge. 2+ years of financial services experience required, preferably assisting customers in a service environment to ensure readiness for client interactions. Experience and understanding of margin and option concepts, rules and regulations to navigate complex investment scenarios confidently. Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset to build rapport and trust quickly. Deep understanding of financial concepts to translate technical details into practical guidance for diverse members. Ability to identify, meet, and follow through with client needs and requirements while adhering to strict timelines and expectations. Self-starter, problem-solver, and a goal-oriented team player with a 'no job is beneath me' attitude to support team success. Ability to work independently and perform multiple tasks efficiently in a fast-paced, dynamic environment. Organized with strong attention to detail to minimize errors and maintain high standards in all interactions. Show curiosity and confidence when dealing with clients and able to ask for help when needed to ensure accurate and responsible support. Meets evolving position objectives as defined by management, demonstrating flexibility and commitment to organizational goals. Ability to iterate, learn, and innovate in response to changing member needs and platform updates. Must successfully clear FINRA fingerprint background check as part of the onboarding and compliance process.

Nice to have

Experience with corporate actions to better assist members during events like mergers, spin-offs, and dividend adjustments. Experience with margin/investment risk to provide more nuanced guidance during volatile market conditions. Series 4 license to deepen expertise in investment advisory regulations and practices. Series 24 license to support supervisory-level understanding of investment operations. Series 63 license to enhance familiarity with state-level securities regulations and compliance expectations.

Practical notes

The compensation details were not specified in the source material, so no pay range is listed here. Employment is contingent upon successful completion of background checks and verification of professional licenses. Candidates must be available for engagement as defined by internal staffing requirements, which may include variable hours based on member demand. This role may involve interaction with custodial systems and third-party platforms, requiring adaptability to new tools and processes. Travel is not expected as part of this role, and telecommuting options may be available based on team structure. Visa sponsorship considerations, if any, will be handled during the hiring process in accordance with legal requirements and operational needs. Applicants are encouraged to move quickly through the application process to meet any stated deadlines, as roles may fill before the posting closes.