Community Manager, Socure Intelligence Community

About the role

You own the design, execution, and long-term health of the Socure Intelligence Community, a curated network of fraud, identity, and risk leaders. You will build and deepen relationships with senior operators across industries, ensuring the community remains a trusted, high-value resource for everyone involved. You will translate raw conversations and emerging attack patterns into clear, actionable insights that inform product, marketing, and go-to-market strategies. You will act as the central operator for the community, owning the platform, communications, and day-to-day logistics so others can focus on impact. You will design and lead both in-person and virtual experiences that drive repeat engagement and meaningful dialogue among members. You will proactively identify new members, expand the network, and maintain a high bar for relevance and contribution. This role requires you to be a bias-for-action builder who confidently engages with C-level executives and turns complex discussions into clarity. Ultimately, you will ensure the community directly influences strategy, strengthens brand trust, and supports pipeline growth for Socure.

Key facts

What you'll do

• Build and expand the network by identifying, recruiting, and onboarding senior professionals who meet a high standard for expertise and relevance.
• Design and deliver high-impact, multi-format experiences including in-person sessions and targeted virtual programming that drive active participation.
• Synthesize community dialogue into structured insights, clear themes, and concise takeaways that are easy for stakeholders to act on.
• Serve as the primary operator for the community platform, overseeing day-to-day communications, content, and member interactions.
• Translate member input into strategic leverage by sharing insights across marketing, sales, product, and strategy teams.
• Proactively nurture strong, trust-based relationships with key operators, ensuring continuous value for both members and Socure.
• Maintain a consistently high level of follow-through and attention to detail in managing logistics, schedules, and member needs.
• Use data and qualitative feedback to measure engagement, spot trends, and recommend improvements to the community experience.
• Act as the main point of contact for community members, responding promptly to inquiries and supporting their goals.
• Identify and coordinate with internal stakeholders to align community initiatives with broader business objectives.
• Curate relevant topics and speakers that keep the community at the forefront of identity, fraud, and risk discussions.
• Champion the community internally, raising awareness of its value and encouraging broader participation across the organization.
• Help define and iterate on the member experience journey to increase retention, satisfaction, and perceived value.
• Support the execution of programs end-to-end, from initial concept through post-event analysis and reporting.

Requirements

• You have 5-8 years of experience building, managing, or scaling communities, executive programs, or high-touch customer experiences.
• You have a proven track record of running in-person and virtual events that drive repeat engagement and positive outcomes.
• You are a confident communicator who is comfortable engaging with senior leaders and representing Socure in external settings.
• You are a strong operator who combines meticulous attention to detail with consistent follow-through on commitments.
• You are proactive and resourceful, with a bias toward action and the ability to make things happen even in ambiguous situations.
• You have experience in B2B, SaaS, fintech, or environments involving fraud and risk, which is a clear advantage.
• You are naturally curious, energetic, and skilled at connecting people and ideas across diverse groups.
• You value building trusted relationships and understand how to maintain a high bar for member quality and participation.

Nice to have

• Experience in fraud prevention, identity verification, or risk management contexts.
• Familiarity with community platforms and engagement tools used in B2B environments.
• A background in data-driven decision making and the ability to translate insights into action.

Practical notes

This role is full-time and hybrid, with the expectation that candidates are based in one of our location hubs: New York City, NY; Miami, FL; or San Francisco, CA. The selected candidate will be required to work from one of these hubs in accordance with our location policy. There are no specific visa sponsorship details, hours, or travel requirements published for this posting. Applications will be reviewed based on the stated requirements and fit with the described responsibilities.