IT Operations Engineer

About the role

Become a vital part of Skydio as an IT Operations Engineer, where you will deliver crucial technology support to our workforce. Your role will involve ensuring that all employees have a experience with their technology, from the onboarding process to ongoing technical assistance. As the primary IT representative at our San Mateo headquarters, you will play a key role in fostering a productive and efficient technological environment for the entire team.

Key facts

What you'll do

• Serve as the first point of contact for all IT support inquiries, addressing issues related to hardware, software, and connectivity across various operating systems.
• Oversee the entire technology lifecycle for employees, which includes onboarding, transfers, and offboarding, ensuring that accounts and devices are provisioned and deprovisioned promptly.
• Manage identity and access protocols using Okta, including single sign-on (SSO), multi-factor authentication (MFA), user provisioning, and group management.
• Administer device enrollment and updates through JumpCloud, ensuring compliance, repairs, and replacements are handled efficiently.
• Coordinate the equipment request process from initial intake and approval to purchasing, provisioning, and tracking of devices.
• Maintain a precise inventory of IT assets, manage stock levels, and prepare devices for redeployment as necessary.
• Proactively manage and troubleshoot technology in conference rooms, including displays, cameras, and video conferencing systems to ensure smooth operations.
• Document IT processes, configurations, and troubleshooting methodologies to maintain clear and accessible technical records.
• Collaborate with other IT teams and departments to implement best practices, streamline workflows, and enhance overall efficiency.

Requirements

• A degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience in the industry.
• A minimum of 2 years of experience providing IT support in a dynamic office environment, including onboarding, equipment provisioning, and in-person assistance.
• Familiarity with Okta administration, particularly in user management, password resets, MFA, and troubleshooting application provisioning issues.
• Proficient in using JumpCloud or similar Mobile Device Management (MDM) tools, with experience in compliance policies and scripting.
• Capability to troubleshoot audio-visual equipment in conference rooms, including displays, cameras, microphones, and video conferencing systems.
• A solid understanding of networking principles (TCP/IP, DNS, DHCP, VLANs) and the ability to diagnostic tools for resolving connectivity problems.
• Strong analytical and problem-solving abilities, with a proactive mindset focused on process enhancement and a dedication to ongoing learning.
• Exceptional communication skills, with the ability to engage effectively with non-technical personnel and maintain a visible IT presence.
• Highly organized and proactive, with the ability to juggle multiple tasks and excel in a fast-paced environment.

Nice to have

• Experience with scripting languages such as Python or Bash for automation of IT processes.
• Familiarity with cloud services and platforms, such as AWS or Azure, to support cloud-based applications and infrastructure.
• Knowledge of cybersecurity best practices to help safeguard company data and systems.

Skills & tools

• Proficient in using IT service management tools for ticketing and support tracking.
• Experience with inventory management systems for tracking IT assets.
• Familiarity with remote desktop support tools to assist employees effectively.

Practical notes

All full-time employees enjoy benefits such as paid vacation, sick leave, holiday pay, and eligibility for a 401K savings plan. New hires are encouraged to obtain FAA Part 107 certification within 60 days of starting their position. Skydio participates in E-Verify to confirm employment eligibility.

About the company

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.