Deployment Manager, AI Agents
Job description
About the role
In this position, you will exercise end-to-end ownership over the deployment of AI agents designed for diverse customer account portfolios. Your core mandate involves orchestrating the full implementation lifecycle to ensure each client solution aligns precisely with their operational requirements and automation objectives. You will navigate intricate deployment scenarios while adhering to stringent timelines and managing a spectrum of client expectations with precision. This role requires you to interpret complex operational data and translate findings into actionable deployment strategies that enhance automation effectiveness. You will act as a central coordination point, aligning internal resources to guarantee seamless execution and timely delivery of projects. Success in this position will be measured by your capacity to maintain high standards of automation health while fostering strong client satisfaction. You will champion a proactive approach, identifying potential friction points early and implementing corrective measures that safeguard project outcomes. Ultimately, you will drive the successful adoption of AI agents, ensuring they deliver tangible value and integrate smoothly into existing customer workflows.
Key facts
What you'll do
Orchestrate the comprehensive deployment of AI agents across multiple customer accounts, ensuring alignment with specific business goals and operational constraints.
Design and execute detailed implementation roadmaps that translate client requirements into actionable technical steps for AI agent configuration.
Leverage extensive knowledge of support operations, including ticket lifecycles, routing logic, automation health, and escalation processes to inform deployment strategies.
Manage complex project timelines, simplifying intricate challenges and coordinating multiple concurrent projects to meet strict deadlines without compromising quality.
Conduct proactive data analysis to monitor automation rates, deflection metrics, and escalation patterns, using insights to preemptively address potential issues and optimize performance.
Utilize advanced communication skills to convey technical concepts clearly to both technical and non-technical stakeholders, particularly in high-pressure situations.
Guide clients who are new to AI technologies, providing hands-on support and training on AI tools such as ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable.
Collaborate seamlessly with cross-functional teams, sharing responsibilities and contributing to collective success to ensure unified project objectives are achieved.
Oversee the configuration of helpdesk platforms such as Zendesk and Gorgias, ensuring that deployment settings align with client needs and support workflows.
Champion a culture of continuous improvement by documenting deployment processes, capturing lessons learned, and applying feedback to refine future implementations.
Requirements
Possess a minimum of 5 years of cumulative experience in customer experience operations, support operations, implementation, or a related field within a customer experience agency.
Demonstrate comprehensive knowledge of support operations ecosystems, including intricate details of ticket lifecycles, routing logic, automation health, and escalation processes.
Showcase robust project management skills, with a proven ability to deconstruct complex challenges into manageable components while overseeing multiple projects simultaneously.
Exhibit excellent communication abilities, both written and verbal, consistently performing effectively in high-pressure environments and during critical stakeholder interactions.
Maintain a proactive mindset towards data analysis, with the capability to actively monitor key performance indicators such as automation rates, deflection metrics, and escalation patterns to identify trends and risks.
Display familiarity with AI tools and technologies, including practical experience in using platforms like ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable, along with the ability to instruct clients on their application.
Commit to a collaborative approach to teamwork, demonstrating a willingness to share responsibilities, support colleagues, and actively contribute to overall team success.
Adhere to the eligibility criteria and hard requirements established by the role, ensuring all professional standards and qualifications are met without exception.
Apply a methodical and detail-oriented approach to every deployment phase, ensuring that all deliverables are completed accurately, thoroughly, and in a timely manner.
Nice to have
Bring prior experience in the Software as a Service (SaaS) or e-commerce sectors, which provides context for specific deployment challenges and best practices.
Show proficiency with helpdesk platforms such as Zendesk or Gorgias, further enhancing your ability to manage customer interactions and support workflows effectively.
Possess knowledge of AI deployment strategies and established best practices within customer service environments, enabling you to optimize implementation approaches.
Practical notes
This position is fully remote, allowing for flexibility in your work environment and eliminating geographic constraints for suitable candidates.
Siena provides a dedicated learning budget to support your ongoing professional development and growth within the company over time.
The hiring process incorporates AI-assisted screening tools to streamline initial assessments; however, all final hiring decisions are made by human reviewers.
Candidates retain the option to request a review conducted solely by a human recruiter if they prefer this alternative evaluation path.
Join us at Siena as we lead the way in deploying innovative AI solutions that enhance customer experiences and drive operational excellence. If you are ready to take on this exciting challenge and contribute to our mission of transforming customer support through intelligent automation, we encourage you to apply today and become part of our growing team of deployment specialists.