Staff Systems Engineer

About the role

Staff Systems Engineer

This role operates at the intersection of cloud infrastructure and automation, building and managing systems that run across multiple public providers. The work focuses on code-defined solutions, where infrastructure is treated as programmable logic rather than static hardware. You will engage with enterprise scale deployments, reliability standards, and emerging technologies such as Kubernetes and open-source platforms. This position is based in Toronto and requires adherence to Government of Canada reliability policies.

Position details

Location: Canada

Engagement: Full-time

Compensation: $125,700 - 220,000 CAD, plus equity (when applicable) and variable or incentive compensation. Benefits include health plans, an RRSP plan with company match, ESPP, matching donations, family and medical leave programs, and annual vacation of 20 days per year, accrued every pay period at 6.67 hours. Compensation is subject to geographic location and may change based on work location, qualifications, skill level, and competencies.

What you will do

You will serve as the primary engineer for Canadian based sovereign cloud running on Google Cloud, while contributing to other globally distributed cloud environments. You will design and manage infrastructure at scale using code, with Terraform and Crossplane on Azure, AWS, and Google Cloud, supporting rapid expansion of services worldwide. You will develop and onboard new services using languages such as Go and Python, applying automation tools including Puppet and Ansible. You will define solutions that deliver measurable impact on customer outcomes while meeting strict functional and security requirements. You will lead next generation software offerings such as Kubernetes, advancing a fully code-defined environment. You will research, evaluate, and implement new open-source and commercial tools, technologies, and methodologies. You will collaborate with Site Reliability Engineering, networking, and system administration teams to ensure stability, performance, and security of the platform. You will explore how AI can be integrated into workflows, decision-making processes, and problem-solving activities to improve efficiency and effectiveness.

To qualify

Candidates must be eligible to obtain and maintain Government of Canada Reliability Status, which requires five years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Eligibility generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and continued compliance with this screening. You must possess eight years of related experience in systems engineering, cloud, or infrastructure automation with a Bachelor's degree; or six years with a Master's degree; or a PhD with three years of experience, plus a bachelor's degree. You must have hands-on experience building software-defined systems, including writing code in Python, Go, or Java to automate and provision infrastructure. You must demonstrate a learning mindset, with the ability to quickly master diverse skill sets and drive improvements for both internal and external customers. Practical exposure to cloud platforms, infrastructure as code tools, Kubernetes administration, and Linux or networking concepts is required.

Nice to have

Experience using AI powered tools to automate workflows, analyze insights, or enhance decision-making is preferred.

Required skills and tools

Proficiency in Azure, AWS, or Google Cloud, infrastructure as code tools such as Terraform or CloudFormation, Kubernetes administration and development, and foundational Linux, networking, and DNS concepts.

Important notes

This posting is for a new vacancy. For positions in this location, eligibility for Government of Canada Reliability Status screening is mandatory. If you require a reasonable accommodation to complete any part of the application process, or if you need an alternative method to apply, please contact globaltalentss@servicenow.com. ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other protected category. Compensation details are guidelines and may vary based on qualifications, competencies, and work location.