Sr Staff Product Manager

About the role

In this pivotal role, you will oversee the Cross-APEX Licensing and Entitlement initiative, acting as the primary authority on metering, usage, and governance throughout the ServiceNow platform. Your responsibilities will involve collaborating with product, engineering, finance, and legal teams to create standardized processes for managing licensing data on a global scale. This position is essential for ensuring that the organization operates efficiently and complies with all necessary regulations.

Key facts

What you'll do

• Lead a governance board that spans multiple functions to oversee the intake of all licensing, metering, and entitlement requirements, ensuring a streamlined process.
• Establish a definitive data model for usage and entitlements to maintain uniformity across the entire ecosystem.
• Develop and sustain a long-term roadmap that accommodates both subscription-based and consumption-based business models, aligning with the company's strategic goals.
• Facilitate release planning across various business units to effectively manage dependencies and mitigate integration risks.
• Collaborate closely with legal and compliance teams to formulate audit controls and licensing policies that adhere to regulatory standards.
• Document system interfaces and data flows to pinpoint architectural deficiencies and compliance vulnerabilities, ensuring robust governance.
• Engage with stakeholders to gather insights and feedback, translating these into actionable product strategies that enhance user experience.
• Analyze market trends and customer needs to inform product development and licensing strategies, driving innovation within the organization.

Requirements

• A minimum of 12 years of experience in product or program management, particularly in intricate technical settings.
• Proven ability to synchronize engineering teams that operate on separate release schedules, ensuring cohesive project execution.
• Strong technical skills in documenting system architectures, data models, and integration processes to facilitate clear communication and understanding.
• Familiarity with AI usage, consumption strategies, pricing structures, and packaging models that drive product success.
• A successful history of creating governance frameworks and managing intake processes to streamline operations.
• Capability to convert complex technical specifications into narratives suitable for executive-level discussions, enhancing stakeholder engagement.
• Experience in managing product backlogs and roadmaps while balancing competing priorities from various stakeholders.
• A solid foundation in extracting customer insights and leveraging them to shape product strategy and development.

Nice to have

• Knowledge of SaaS entitlement, licensing, or metering systems that can enhance operational efficiency.
• Experience in working with interconnected systems across multiple organizations, fostering collaboration and innovation.
• Understanding of development tools and environments that provide visibility into cross-tool dependencies, aiding in project management.
• Familiarity with compliance and audit requirements specific to subscription software, ensuring adherence to industry standards.
• Experience with infrastructure supporting consumption-based business models, contributing to the evolution of service offerings.

Skills & tools

• Expertise in licensing and metering governance practices to ensure compliance and efficiency.
• Proficiency in data modeling and system architecture to support robust product development.
• Strong capabilities in cross-functional program management, facilitating collaboration among diverse teams.
• Experience in release coordination and dependency management to streamline project execution.
• Knowledge of compliance and audit framework development to maintain regulatory standards.

Practical notes

• The base salary range for this position is between $190,900 and $334,100, in addition to equity, variable compensation, and comprehensive benefits.
• Benefits offered include health insurance plans, a 401(k) plan with matching contributions, an Employee Stock Purchase Plan (ESPP), matching donations, and family leave policies.
• Employment is subject to applicable export control regulations, ensuring compliance with legal standards.
• ServiceNow is committed to being an equal opportunity employer, promoting diversity and inclusion within the workplace.
• For those requiring application accommodations, please reach out to globaltalentss@servicenow.com for assistance.

About the company

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.