Area Manager, Red Team

About the role

Scale AI is seeking Area Managers within the Red Team & Safety Center to lead and manage the contributor workforce conducting adversarial safety testing of frontier AI models. Area Managers own the end to end lifecycle of contributor engagement, translating operational needs into workforce strategies that directly support campaign objectives. You will manage a portfolio of approximately 30 to 45 contributors, including 2 to 4 Campaign Leads who report directly to you and rely on your leadership for direction. This role requires deep ownership of people management, workforce allocation, and operational leadership across multiple concurrent campaigns and Campaign Lead teams. You will act as the primary operational link between the active contributor workforce and Scale leadership, HR, IT, and EOR partners to ensure alignment. The position demands resilience and judgment when navigating complex operational challenges in a fast moving environment. You will drive process improvements that enhance both contributor success and the quality of safety testing outcomes. This role is critical to scaling adversarial testing efforts while maintaining strict adherence to content policy and operational standards.

Key facts

What you'll do

Manage 2 to 4 Campaign Leads and oversee a total contributor population of approximately 30 to 45 individuals across multiple campaigns.

Own workforce allocation decisions by receiving project staffing requests from delivery and assigning contributors based on skill, availability, and evolving project needs.

Conduct weekly one on one performance feedback sessions with Campaign Leads and contributors, drafting performance documentation with input from Campaign Leads.

Take HR actions including initiating "seek to understand" conversations, drafting performance improvement plans, and managing escalations to HR when necessary.

Manage all EOR administrative coordination, including timecards, paid time off, benefits inquiries, and acting as the liaison with HireArt and other staffing partners.

Coordinate with support functions such as HR, IT, and facilities to handle contributor onboarding, offboarding, and day to day operational requirements.

Provide subject matter oversight across campaigns, offering domain guidance, content policy consultation, and quality calibration to ensure testing rigor.

Identify and propose tools, processes, and product features that improve operational efficiency, traceability, and contributor success.

Conduct training sessions for new contributors and manage knowledge transfer to support consistent onboarding experiences.

Maintain detailed records of workforce activities, performance trends, and operational metrics to inform leadership decisions.

Ensure compliance with internal policies and external regulations when managing sensitive test environments and contributor data.

Support the implementation of best in class practices for managing distributed teams and asynchronous communication workflows.

Proactively surface risks, dependencies, and bottlenecks to Campaign Leads and leadership to maintain project momentum.

Champion a culture of safety, transparency, and continuous improvement within the Red Team & Safety Center.

Requirements

2 plus years of professional experience in AI red teaming, trust and safety, content safety operations, or a closely related field that involves adversarial testing.

1 plus years of direct people management or team leadership experience managing professionals through performance and operational challenges.

Strong organizational and workforce planning skills with the ability to manage allocations across multiple concurrent projects while meeting competing deadlines.

Excellent written and verbal communication skills necessary for delivering clear performance feedback and representing team needs to leadership and stakeholders.

Experience with HR processes including performance management, corrective actions, onboarding, and offboarding procedures in a professional services environment.

Ability to work with sensitive or graphic material across text, image, video, audio, and agentic modalities as part of safety evaluation exercises.

Proven capacity to exercise sound judgment when handling complex, high priority issues that impact model safety and testing integrity.

Commitment to maintaining confidentiality and adhering to strict ethical guidelines when interacting with contributor data and model outputs.

Nice to have

Experience managing managed workforce operations in technology, business process outsourcing, content moderation, or government services environments.

Familiarity with EOR and staffing agency coordination along with co employment considerations related to distributed workforces.

Background in AI and ML safety evaluation, adversarial testing, or model policy development to provide domain context for testing initiatives.

Experience with productivity analytics, workforce planning tools, or operational dashboards that provide visibility into team performance and utilization.

Practical notes

This is a full time, FTE field position based in Southlake, Texas.

The role reports directly to the Red Team & Safety Center Lead.

Candidates must be authorized to work in the United States without sponsorship for this position.

This role may involve exposure to sensitive or distressing content across text, image, video, audio, and agentic modalities, including material that is sexual, violent, or otherwise disturbing.