Enterprise Core Customer Success Manager

About the role

This role focuses on building strong relationships with Samsara's largest and most strategic clients. You will be the primary point of contact, ensuring these customers achieve maximum value from our solutions and fostering long-term partnerships.

Key facts

What you'll do

• Guide enterprise clients through the adoption and ongoing use of Samsara's connected operations platform.
• Proactively identify client needs and opportunities to expand their use of Samsara products.
• Act as a trusted advisor, providing strategic insights and best practices to help clients achieve their business objectives.
• Collaborate with internal teams, including Sales, Support, and Product, to advocate for client needs and drive resolutions.
• Monitor client health and engagement, developing strategies to ensure retention and growth.

Requirements

• Bachelor's degree in a relevant field.
• A minimum of 4 years of experience in customer success, account management, or a related client-facing role within the enterprise software sector.
• Proven ability to manage complex client relationships and navigate large organizations.
• Strong understanding of SaaS business models and customer lifecycle management.

Nice to have

• Experience with fleet management or industrial IoT solutions.
• Familiarity with data analysis and reporting to demonstrate value.

Skills & tools

• CRM software (e.g., Salesforce)
• Customer Success Platforms
• Presentation software

Practical notes

• Visa sponsorship is not available for this position.
• This role may require occasional travel.
• Samsara offers competitive compensation and benefits.