Sales Development Representative

About the role

You own the end-to-end inbound demand generation workflow as the first critical interaction between Retell AI and prospective customers evaluating our voice AI platform. You respond with speed and precision across website forms, email, live chat, and LinkedIn to ensure no inquiry goes unanswered. You qualify each lead using structured frameworks and route opportunities accurately between enterprise and SMB segments based on fit and intent. You act as a trusted advisor by scheduling discovery conversations and live demo calls that directly feed the enterprise account execution team. You serve as a product expert who communicates Retell AI's value proposition clearly, confidently, and in language tailored to the stakeholder you are engaging. You partner with revenue leadership to refine inbound qualification processes, messaging, and operational workflows that scale efficiently. You track and report on key inbound metrics including qualified meetings, opportunities created, and pipeline contribution to inform continuous improvement.

Key facts

What you'll do

Handle inbound lead responses across website forms, email, live chat, and LinkedIn with speed, clarity, and ownership.

Qualify inbound opportunities using defined criteria and route them to the correct sales segment, enterprise or SMB/mid-market, based on fit.

Discover needs and schedule qualified discovery calls and live product demos for account executives to advance deals.

Maintain rigorous CRM hygiene for every prospect interaction, ensuring data accuracy, stage alignment, and audit readiness.

Master Retell AI product details and articulate the value proposition to a variety of stakeholders in customer-facing conversations.

Collaborate with VP of Revenue and account executives to iterate on inbound qualification processes, messaging, and workflow design.

Track performance against key metrics including qualified meetings, opportunities created, and pipeline contribution on a regular basis.

Respond to time-sensitive inquiries with professionalism, ensuring a high-quality first impression for all inbound prospects.

Leverage active listening and clear questioning to uncover underlying business needs and decision criteria within each inbound lead.

Adopt a consultative tone that balances empathy with urgency, guiding prospects toward next steps without being pushy.

Adapt quickly to evolving priorities, tools, and processes in a fast-paced startup environment where ownership is highly valued.

Represent Retell AI with professionalism and enthusiasm in every interaction, reinforcing the brand promise of intelligent voice automation.

Requirements

You are eligible for this role only if you meet the following criteria exactly as stated.

You have prior customer-facing experience in hospitality, retail, service, support, or sales environments.

You communicate clearly, ask thoughtful questions, and actively listen to stakeholders during conversations.

You stay organized under volume and consistently follow through on details even when managing multiple inquiries.

You are comfortable operating in fast-paced environments with evolving processes and shifting priorities.

You learn quickly and are excited to understand technical products deeply through research and hands-on exploration.

You want to grow rapidly in a high-performance startup environment with meaningful ownership and visible impact.

You are located in or are willing to relocate to the San Francisco Bay Area.

You are authorized to work in the United States now or will obtain authorization at the time of hire.

You have the right to work in the United States without sponsorship needs or you require sponsorship where explicitly permitted.

You are comfortable using CRM tools to log interactions, track activities, and maintain accurate pipeline records.

Nice to have

Only if the source mentions these preferences, they appear below.

You have experience with outbound or inbound sales in a technology or SaaS environment.

You have used AI voice platforms or call center software and understand core concepts like voice generation, latency, and call flow.

You are familiar with enterprise buying cycles and how technical stakeholders evaluate AI infrastructure decisions.

Practical notes

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).

Location details: Redwood City, CA, US.

Compensation notes: Cash: 130,000 + Commission + Equity.

Interview scheduling: Initial recruiter screen lasts 15 minutes and is conducted live.