Senior Product Manager

About the role

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. The role owns end-to-end product outcomes for core voice AI capabilities that power millions of automated conversations, directly shaping the customer experience for enterprise clients. You will define the roadmap and strategy for voice agent behavior, onboarding, testing, and automation while partnering closely with engineering and design to execute against a bold vision. This position requires a highly technical product leader who can translate complex systems into intuitive experiences and drive execution across a fast-moving AI platform. You will work across real-time audio, telephony workflows, agent tooling, and developer experiences to ensure the platform delivers reliable, human-like customer interactions. The role has a direct impact on the company's mission to build the modern contact center and will involve close collaboration with customers to validate solutions and iterate quickly.

Key facts

What you'll do

Define and own the end-to-end product strategy for core voice AI capabilities including voice agent behavior, onboarding, testing, and automation, aligning roadmap with customer pain, adoption, and business impact.

Conduct deep customer discovery by engaging with users, reviewing call transcripts, joining onboarding and support sessions, and identifying unmet needs and failure points in the live voice AI workflows.

Author clear, outcome-driven PRDs that articulate the customer problem, requirements, end-to-end user journey, and proposed solution concepts while defining success metrics and tradeoffs.

Analyze competitive and market insights to inform product positioning, differentiation, and prioritization, ensuring Retell AI maintains a clear advantage in the voice AI application market.

Collaborate with engineering to design scalable and reliable solutions, continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health.

Work cross-functionally with Sales, CX, and Customer Success to surface buying signals, objections, rollout blockers, and expansion opportunities, and translate these inputs into refined product priorities.

Partner with design to shape end-to-end user experiences, including early problem framing, low-fidelity sketches, and solution exploration to align on intuitive and effective voice AI workflows.

Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders.

Validate solutions with customers through prototypes, betas, and rapid iterations, ensuring the product solves real problems before scaling investments and platform capabilities.

Establish product rituals that keep the organization customer-focused, including roadmap planning grounded in customer evidence, prioritization tied to impact, and transparent communication of decisions and tradeoffs.

Requirements

Bring 5+ years of product management experience, ideally building complex, data-intensive products in regulated or high-stakes environments that involve voice, telephony, or real-time audio systems.

Demonstrate a track record of owning complex, cross-functional initiatives that span product, engineering, and design with clear accountability for outcomes and execution.

Possess strong written and verbal communication skills to craft compelling narratives for both technical and non-technical stakeholders, including detailed PRDs and executive-level updates.

Have hands-on experience working with data, metrics, and analytics to define success criteria, measure product performance, and iterate based on evidence.

Show comfort operating in fast-paced, ambiguous environments while maintaining rigor in problem-solving and decision-making for AI-driven products.

Exhibit empathy and curiosity for customer needs, with a demonstrated ability to immerse in customer workflows and translate qualitative insights into product requirements.

Understand the fundamentals of AI and voice technology, including real-time processing, latency constraints, and quality metrics that impact user experience in voice AI systems.

Commit to building products that are reliable, intuitive, and worthy of becoming the industry standard for AI-driven customer experience platforms.

Nice to have

Experience in enterprise sales motions, procurement processes, and working with security and compliance teams in regulated industries.

Background in conversational AI, voice platforms, or telephony systems and familiarity with large language models applied to customer service.

Experience building developer tools or APIs that enable integration and extensibility for complex voice AI workflows.

Practical notes

This role is based in the San Francisco Bay Area and requires in-person presence.

Full-time engagement with standard working hours applies.

Travel is not required for this role.

Visa sponsorship is not available for this position.

Candidates must be authorized to work in the United States without sponsorship.

Application deadlines are not specified; interested candidates should express interest through available channels.