Enterprise Account Executive

About the role

Retell AI is at the forefront of revolutionizing customer service through innovative voice AI technology. We are seeking an Enterprise Account Executive who will be in driving business growth and expanding our market presence. In this role, you will oversee the complete sales process for intricate enterprise agreements, collaborating closely with our CEO and founding team. This position is crucial for influencing how large organizations implement AI solutions.

Key facts

What you'll do

• Oversee the entire sales process for enterprise clients, guiding them from initial outreach to final agreement signing.
• Take charge of all elements of the sales journey, including needs assessment, solution demonstrations, business case formulation, technical validation, security considerations, procurement processes, and negotiation of commercial terms.
• Convert customer call center operations and technology frameworks into actionable deployment strategies and a compelling narrative about Retell's value.
• Create and implement targeted pilot programs with established stakeholders, timelines, success metrics, and clear pathways to full-scale production.
• the MEDDPICC sales methodology to rigorously qualify deals, identifying key decision-makers, understanding decision-making processes, and assessing potential risks.
• Construct and quantify business cases that connect Retell's technical capabilities to tangible outcomes, such as automation improvements, cost reductions, and enhanced customer satisfaction.
• Cultivate relationships with various stakeholders across the buying committee, including executives, IT departments, security teams, legal advisors, and product managers.
• Work in tandem with solutions engineering, product development, and engineering teams to showcase the platform and address any technical challenges that arise.
• Ensure the successful deployment and growth of Retell's solutions across different business units and use cases after the contract is signed.
• Relay valuable insights to product and leadership teams regarding market trends, competitive landscape, and customer needs.

Requirements

• A minimum of 5 years of experience in enterprise sales within a rapidly growing SaaS or AI organization.
• Proven ability to close large and complex enterprise deals successfully.
• Experience in selling technical products, especially those related to contact centers, CCaaS, CRM, communications infrastructure, or AI technologies.
• Skilled in managing lengthy sales cycles that involve multiple stakeholders from various departments.
• Demonstrated success in designing effective pilot programs, developing quantifiable business cases, and transitioning technical evaluations into large-scale implementations.
• Familiarity with MEDDPICC, multithreading, commercial negotiations, pipeline management, and accurate sales forecasting.
• Strong executive presence and a solid technical foundation to engage effectively with both business and engineering leaders.
• Highly organized, proactive, and accountable, with the ability to create urgency and navigate complex deals in a dynamic environment.

Nice to have

• 5-10 years of experience in enterprise SaaS or AI sales, consistently achieving six- and seven-figure deal closures.
• Direct responsibility for the entire enterprise sales process, from outbound prospecting to negotiation and final agreements.
• Capability to discuss technical aspects such as APIs, integrations, security, and AI architecture with a CTO, while also articulating ROI and business impact to a VP of Customer Experience or COO.
• In-depth knowledge and practical application of MEDDPICC for opportunity qualification, executive alignment, accurate forecasting, and risk management.
• Ability to thrive in a fast-paced, early-stage environment, actively generating leads, building relationships, and advancing complex enterprise opportunities to production.

Skills & tools

• Proficiency in MEDDPICC methodology

Practical notes

• Visa sponsorship is available for eligible candidates (H1B/H-1B, TN, L-1, E-3, F-1 OPT/CPT).
• Comprehensive medical, dental, and vision insurance with full coverage provided.
• Daily DoorDash credit of $70 for meals and snacks.
• Monthly wellness reimbursement of $200.
• Monthly commuter reimbursement of $300.
• Monthly reimbursement of $75 for phone bills.
• Monthly reimbursement of $50 for internet services.
• Compensation packages are predetermined, non-negotiable, and based on performance during the interview process to attract top-tier talent.

About the company

Build, test, deploy, and monitor production-ready AI voice agents at scale with ease, boosting efficiency and performance across your operations.