Completions Manager

About the role

The Completions Manager at Recognise Bank is a critical operational position responsible for ensuring that credit-approved transactions transition seamlessly from decision to funded reality. You will own the end-to-end completions journey, acting as the central conductor for all deal flow within the pipeline. This role demands a proactive individual who drives execution, maintains rigorous service standards, and ensures deals progress without delay. You will resolve issues before they escalate and keep all stakeholders informed. Success in this role is measured by the efficiency and accuracy with which approved credit converts into usable funds for UK customers, thereby safeguarding the integrity of the bank's promise to meet legal, compliance, and operational expectations.

About Recognise Bank

Recognise Bank operates as a modern business bank dedicated to United Kingdom small and medium-sized enterprises. Founded in 2017 by business owners with operational experience, the bank was established to question conventional banking structures by providing increased flexibility, understanding, and hands-on support to help businesses flourish. It secured its banking licence in 2021 and has since cultivated a loyal customer base and a diverse team that prioritises people. The core vision is building stronger futures through bespoke financial solutions, acknowledging that every financial requirement is unique. Close collaboration with UK SMEs and individuals becomes central to unlocking overlooked potential through intelligent, adaptable lending and savings products for enduring success. The operational values dictate how the bank functions and grows: 💪 Can do, will do; ✨ Be brilliant; 🤝 Do the right thing; 💡 Make a difference.

What you'll do

You will design and implement robust intake procedures to verify documentation completeness before physical file arrival. Construct detailed drawdown sequences that carefully align legal verification steps with funding calendar limitations. Challenge every review checkpoint to confirm absolute accuracy and strict adherence to regulatory compliance standards. Orchestrate ship activities to synchronise internal approval gates with the timelines of external provider partners. Guide key partner touchpoints to ensure third-party suppliers fully understand the bank's operational expectations and standards. Map detailed customer journeys to visually highlight potential friction points and delays within the completions workflow. Coordinate handoffs between internal departments to maintain unwavering deal momentum and complete process transparency. Analyse pipeline performance metrics to identify recurring patterns that slow the transition from approval to funded status. Drive the removal of operational bottlenecks to achieve a smoother, faster, and more reliable operational flow. Maintain vigilant oversight of the completions pipeline health to proactively manage risk and service level agreements. Serve as the primary liaison between compliance, legal, and operations to resolve complex deal-specific issues. Implement continuous improvement initiatives that enhance the efficiency and reliability of the bank's credit delivery process. Escalate critical barriers swiftly to ensure minimal disruption to customer funding commitments and timelines. Support the development of standard operating procedures that reinforce consistency across all completions activities.

Requirements

You must hold a minimum of three years of cumulative experience within financial services operations or closely related functional areas. A solid and demonstrable understanding of compliance expectations within regulated lending environments is mandatory and non-negotiable. You must possess the ability to communicate clearly using structured, professional updates for both internal colleagues and external partners. The capacity to effectively manage multiple concurrent deadlines while maintaining unwavering attention to detail and accuracy is essential. You are required to consistently adhere to the bank's operational values and principles in every decision and action. Demonstrated experience working within fast-paced, target-driven environments is considered essential for this position. You must be legally permitted to work in the United Kingdom without any sponsorship requirements from Recognise Bank. A methodical approach to problem-solving and a strong sense of personal responsibility are fundamental prerequisites for success.

Nice to Have

Familiarity with banking technology systems and established credit process stages is preferred. This knowledge base allows for quicker assimilation into the team and immediate impact on operational efficiency.

Skills and Tools

• Microsoft Excel
• Microsoft Word

Practical Notes

Please refer to the official career site for specific details regarding the application process and further instructions regarding interviews or assessments. Ensure your submission adheres to any deadlines or instructions provided in the original posting.