Telecaller - Full Time

About the role

Rapaport is seeking a dedicated and enthusiastic Telecaller to join our dynamic team in Bandra East, Mumbai. This full-time position is ideal for individuals who possess excellent communication skills and a passion for customer service. As a Telecaller, you will play a vital role in connecting with clients, promoting our services, and contributing to the overall growth of the company. Your ability to engage with customers and provide them with valuable information will be key to your success in this role.

Key facts

What you'll do

• Initiate outbound calls to prospective clients to introduce Rapaport's services and offerings, ensuring a clear understanding of their needs.
• Handle inbound calls from clients, addressing inquiries, resolving issues, and providing pertinent information about our products and services.
• Maintain accurate records of customer interactions and transactions in our CRM system to ensure data integrity and follow-up efficiency.
• Collaborate with the sales team to identify potential leads and assist in converting them into loyal customers through effective communication.
• Conduct market research to identify new opportunities and gather insights on customer preferences and trends in the diamond and jewelry industry.
• Provide feedback to management regarding customer responses and market trends to help shape future marketing strategies.
• Participate in training sessions to enhance product knowledge and improve telecalling techniques, ensuring you remain informed about industry developments.
• Meet and exceed daily and monthly call targets, contributing to the overall success of the sales team and the organization.
• Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction and retention.
• Prepare and deliver reports on call metrics, customer feedback, and sales performance to management on a regular basis.
• Stay updated on company policies, procedures, and product offerings to provide accurate information to clients.
• Engage in continuous learning and professional development to enhance your skills and effectiveness as a Telecaller.

Requirements

• Proven experience in a telecalling or customer service role, preferably within the diamond or jewelry industry.
• Excellent verbal communication skills with a strong command of English; proficiency in additional languages is a plus.
• Ability to engage with clients in a friendly and professional manner, demonstrating empathy and understanding of their needs.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Familiarity with CRM software and Microsoft Office Suite, particularly Excel and Word.
• A results-driven mindset with the ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• High school diploma or equivalent; a degree in business, marketing, or a related field is preferred.
• Strong problem-solving skills and the ability to think critically when addressing customer concerns.

Nice to have

• Previous experience in sales or lead generation, particularly in the luxury goods sector.
• Knowledge of the diamond and jewelry market, including trends and customer preferences.
• Experience with telemarketing software or tools that enhance calling efficiency.
• A background in customer relationship management or sales support roles.
• Familiarity with social media platforms and digital marketing strategies.

Skills & tools

• Proficient in using CRM systems for tracking customer interactions and managing leads.
• Strong interpersonal skills to build rapport with clients and colleagues alike.
• Effective time management skills to prioritize tasks and meet deadlines.
• Ability to analyze data and generate insights to improve calling strategies.
• Basic understanding of sales principles and customer service best practices.

Practical notes

• This position is based in our office located in Bandra East, Mumbai, and may require occasional overtime or weekend work to meet business needs.
• The salary for this role will be competitive and based on the candidate's experience and qualifications.
• Candidates must be eligible to work in India; visa sponsorship is not available for this position.
• Interested applicants can apply through our careers page at [Rapaport Careers](https://rapaport.bamboohr.com/careers/240).

Join Rapaport and become a part of a team that values innovation, customer satisfaction, and professional growth. We look forward to receiving your application!