Account Manager | Enterprise

About the role

This position centers on owning a demanding portfolio of large enterprise customers within the Ramp platform. You will act as the primary commercial steward for accounts ranging from operators to the C-suite, ensuring their success is tied directly to Ramp's value. Your day to day will revolve around detecting risk, driving adoption, and expanding solutions across complex buying committees. You will translate structured feedback into product inputs that shape the future of the platform itself. The role demands high ownership, urgency, and a bias toward tangible creation over pedigree. You will define the narrative of value for each customer and make decisions that materially change their results and ours. If you want to construct systems that directly influence how enterprises manage massive sums, this is where to do it.

Key facts

What you'll do

Orchestrate the commercial strategy and health for a portfolio of roughly sixty to seventy enterprise accounts, each with five hundred employees or more, owning retention, expansion, and overall outcomes.

Lead discussions at every level of customer orgs, from operators and directors to vice presidents and C-suite executives, aligning solutions to evolving needs and driving measurable outcomes.

Guide renewals and expansion from initial identification through solution design, positioning, negotiation, and execution to protect and grow the book of business.

Champion adoption of Ramp features by optimizing workflows, configurations, and integrations so customers realize material benefit from the platform.

Build and execute scalable account plans that surface risk, opportunity, and long term strategy while mapping stakeholders and decision criteria.

Run recurring touchpoints such as status calls, optimization reviews, roadmap discussions, and business reviews to sustain momentum and demonstrate continuous value.

Partner with product, support, success, and solutions teams to deliver a unified, high quality experience and close the loop on feedback.

Translate structured feedback into clear inputs that shape Ramp's enterprise roadmap, processes, and prioritization.

Use data and insights to analyze account performance, detect patterns, and communicate value to stakeholders in a concise, compelling manner.

Travel occasionally for on site visits, industry events, and internal gatherings that deepen relationships and uncover new opportunities.

Requirements

Seven or more years in account management or revenue focused roles, with a consistent track record of handling complex enterprise sales cycles.

Track record of managing large mid market or enterprise portfolios at scale, balancing multiple stakeholders and competing priorities.

Comfort discussing product workflows, integrations, and technical requirements with finance and technical audiences without relying on jargon.

Demonstrated skill in negotiating renewals and upsell while protecting value and maintaining long term relationships.

Ability to explain financial impact, including ROI, efficiency gains, and modernization benefits in ways that resonate with executive sponsors.

Strong communication and relationship building skills with senior leaders, including the capacity to influence without direct authority.

History of meeting or exceeding targets in fast moving, data intensive environments where ambiguity is common.

High ownership, adaptability, and ease with ambiguity, paired with a bias for action and tangible creation.

Willingness to travel as required to support customers and strategic initiatives, including occasional on site visits.

Nice to have

Familiarity with fintech, payments, finance, accounting, or B2B SaaS environments, providing a faster Ramp to impact.

Experience in financial services sales or selling to finance groups such as CFO offices, controllers, and accounting departments.

Background in high growth startups where speed and iteration are common, enabling comfort with rapid change and evolving priorities.

Practical notes

Base pay is one hundred forty thousand dollars with a target total earnings of one hundred eighty thousand dollars. You receive sixteen weeks of paid parental leave, flexible PTO, centralized equipment for remote work, and a wellness stipend. Additional benefits vary by country.

United States employees may get partial tax support for moves to New York or San Francisco. Canadian employees receive group medical coverage and country specific benefits.

Expertise with the Ramp platform, enterprise sales motion, and cross functional collaboration is expected as core tools and skills.

Work is based in New York, NY, with full time engagement and occasional travel as outlined in the requirements and nice to have sections.