EDI Experience Manager

About the role

In this role, you will bridge the gap between technical EDI processes and the enrollment procedures necessary for creating effective service delivery workflows. You will develop a comprehensive understanding of Electronic Data Interchange (EDI) and enrollment practices while continuously improving internal operations to ensure support for our clients.

Key facts

What you'll do

• Provide direct assistance to business owners and billing teams through various communication channels, including chat and email, while escalating more complex technical issues as your expertise develops.
• Serve as a customer advocate by delivering ongoing support through the EDI help desk, addressing inquiries related to clearinghouse rejections, EDI regulations, and application assistance.
• Enhance customer satisfaction by actively listening to their unique needs and ensuring exceptional value in every interaction.
• Represent EDI and enrollment topics during client onboarding sessions and other scheduled meetings, ensuring clear communication and understanding.
• Develop and maintain a deep understanding of our revenue cycle management and clearinghouse functionalities to effectively respond to customer inquiries.
• Build your expertise in EDI and enrollment processes, with an expectation of gradually taking on more technical responsibilities.
• Contribute to the creation and updating of both internal and external EDI knowledge bases to enhance the scalability of the help desk.
• Establish and refine processes and workflows aimed at improving the efficiency of the EDI team.
• Identify and propose opportunities for leveraging AI technologies to streamline EDI processes and workflows.
• Assist in the creation, review, and prioritization of EDI engineering tickets to ensure timely resolution of issues.
• Take on additional responsibilities as necessary to support the overall objectives of the team.

Requirements

• Previous experience as a Rehab Clinician, including roles such as Speech-Language Pathologist (SLP), Occupational Therapist (OT), Physical Therapist (PT), Certified Occupational Therapy Assistant (COTA), or Physical Therapist Assistant (PTA).
• Strong analytical skills with the ability to troubleshoot and test various software use cases and issues effectively.
• A proactive and self-driven attitude, with the ability to learn quickly and independently utilizing available resources.
• Demonstrated capability to thrive in dynamic work environments that require adaptability and efficiency.
• Proven experience managing multiple projects simultaneously, adapting to changes, and meeting deadlines while maintaining a high level of professionalism.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Excellent written and verbal communication abilities to convey information clearly and effectively.
• No prior experience in EDI or enrollment is required, as comprehensive training will be provided to the right candidate.

Nice to have

• Experience working in a startup or B2B SaaS technology environment.
• Background in any area of clinical development or medical billing operations, including clinical operations, data management, biostatistics, system management, information management, medical monitoring, revenue cycle management follow-up, or claims review and submission.
• Familiarity with customer support software such as Zendesk.
• Knowledge of e-clinical systems and technologies, including EMR, RTM, HEP, CRM, or Health Information Exchanges (HIEs).

Skills & tools

• Proficiency in Microsoft Excel
• Understanding of EDI and enrollment concepts (training will be provided)
• Experience with Zendesk (preferred)
• Familiarity with EMR, RTM, HEP, CRM, and HIEs (preferred)

Practical notes

• This position is fully remote, allowing you to work from anywhere.
• The company maintains a policy of not hiring individuals from Prompt Customers unless they have received explicit consent from their current employer.
• Prompt Therapy Solutions, Inc. is committed to being an equal opportunity employer, ensuring a diverse and inclusive workplace for all employees.

In this role, you will not only enhance your technical skills but also play a vital part in improving the overall client experience. If you are about EDI and eager to contribute to a dynamic team, we encourage you to apply for the EDI Experience Manager position at Prompt.

About the company

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology, we strive to attract top talent who share our vision and values.