(US) Software Implementation Consultant

About the role

This is a US Software Implementation Consultant position at PointClickCare, operating within the Professional Services and Solution Services teams. The role is remote with full-time engagement, requiring US work authorization. A Bachelor's degree is mandatory, and the position typically requires five to seven years of relevant implementation or consulting experience. Up to 30% travel is required for customer sites and regional meetings, with mandatory onsite presence in Mississauga and/or Salt Lake City for onboarding, team events, and scheduled meetings.

What you'll do

You will own the end-to-end configuration and deployment of PointClickCare solutions, translating complex customer workflows into precise system settings. Key responsibilities include partnering directly with clients to gather requirements, designing solution architectures, and validating that implemented software meets operational and compliance needs. You will bridge the gap between product capabilities and customer expectations, ensuring each deployment follows best practices and quality standards.

Specific duties include configuring and customizing PointClickCare software settings to align with specific customer workflows and regulatory requirements. You will lead the collection and translation of client requirements into detailed implementation plans and configuration specifications. This involves hands-on setup of resident profiles, care plans, schedules, workflows, and user permissions within the application environment.

Additional responsibilities include developing and executing test plans, including user acceptance testing, to verify configurations function correctly and meet business rules. You will create and maintain implementation documentation, configuration guides, and process maps for internal knowledge and client reference. You will coordinate scheduling and logistics for onsite or remote onboarding sessions, ensuring all stakeholders are prepared and engaged.

The role requires collaboration with product and engineering teams to report bugs, suggest enhancements, and prioritize configuration workarounds based on client impact. You will support the development of training materials and deliver hands-on coaching to client super-users and administrative staff. Monitoring deployment timelines, tracking milestones, and escalating risks or blockers ensures successful go-live and cutover. You will act as a technical resource during post-implementation support, diagnosing configuration issues and recommending corrective actions.

Other key activities include partnering with analytics and data teams to validate data migration integrity and ensure accurate reporting from day one. You will represent PointClickCare in professional forums and client meetings, maintaining a strong brand presence and adherence to company standards. The role involves continuously refining implementation playbooks and checklists based on lessons learned and evolving best practices, demonstrating ownership of the full implementation lifecycle from initial scoping through stabilization and optimization.

Requirements

A Bachelor's degree is required for this position. Five to seven years of relevant experience in implementation or consulting roles is required. US work authorization is required to perform the duties of this role. Up to 30% travel is required for customer sites and regional meetings. Onsite presence in Mississauga and/or Salt Lake City is required for onboarding, team events, and scheduled meetings.

Required qualifications include proficiency in PointClickCare software features, configuration options, and administrative interfaces. You must have a strong understanding of long-term care workflows, regulatory requirements, and documentation standards. Experience with data migration, user permissions, and scheduling configurations within healthcare software systems is necessary.

Excellent written and verbal communication skills are essential, with the ability to translate technical concepts for non-technical audiences. Ability to manage multiple priorities, meet strict deadlines, and maintain attention to detail in a fast-paced environment is required. Proven experience working directly with clients to gather requirements and manage expectations is mandatory. Strong problem-solving skills and a structured approach to diagnosing and resolving configuration issues are required. Willingness to follow established implementation methodologies, tools, and version control practices is essential. Comfort working in a distributed team environment with occasional in-office collaboration in North America is required.

Nice to have

Previous experience in senior living or post-acute care settings is a plus. Familiarity with healthcare compliance frameworks such as HIPAA and OSHA is beneficial. Background in teaching or training adult learners in clinical or operational topics is advantageous. Experience with reporting and analytics tools integrated with PointClickCare is preferred. Knowledge of change management principles and stakeholder communication strategies is considered a valuable asset.