(Canada) Software Implementation Consultant

About the role

The Software Implementation Consultant at Pointclickcare partners with long-term and post-acute care providers to streamline workflows and support better outcomes through the platform. This consultant guides customers to realize platform value as a trusted advisor during the implementation lifecycle. The role operates within a founder-led, mission-driven health technology company that uses AI to augment care delivery and operational efficiency. You will translate complex technical requirements into actionable plans that align with customer workflows and business objectives. The position requires collaboration with cross-functional internal teams to ensure successful deployment and adoption of the solution. You will own the configuration, testing, and rollout of the platform in live care environments. This role is responsible for maintaining a high standard of implementation quality and customer satisfaction. You will act as the primary technical contact during the go-live and stabilization periods for assigned customers.

Key facts

Location: Mississauga

Engagement: Full-Time.

Up to 30 percent travel enables customer site visits and participation in regional meetings to maintain a strong client presence.

Reporting to the Manager, Professional Services provides direction and aligns implementation activities with implementation goals.

What you'll do

Configure and deploy the Pointclickcare platform in long-term and post-acute care settings based on documented workflows and business rules.

Translate clinical and operational requirements into technical configuration and integration specifications for care providers.

Lead system configuration sessions with stakeholders to validate workflows and ensure alignment with platform capabilities.

Perform end-to-end testing of user stories and system integrations to verify functionality before production deployment.

Develop and deliver training content and sessions for clinical and administrative users on platform features and best practices.

Document implementation procedures, configuration standards, and user guides to maintain institutional knowledge.

Coordinate with product and engineering teams to communicate feedback and propose enhancements based on real-world usage.

Manage the implementation timeline, including milestones, status reporting, and risk mitigation for assigned customer engagements.

Establish strong relationships with customer stakeholders to drive adoption and identify opportunities for optimization.

Support the collection of success metrics and return on investment evidence for post-implementation review and business development.

Requirements

A Bachelor's degree is mandatory for this role.

Demonstrated experience in long-term and post-acute care workflows or healthcare platforms is required.

Strong verbal and written communication skills are required to engage customers and stakeholders effectively.

Ability to work autonomously and collaboratively in a fast-paced, mission-critical environment is required.

Willingness to travel up to 30 percent and work within commutable distance for hybrid expectations is required.

Canadian citizenship or permanent residency is required for this position.

Proficiency with Microsoft Office suite and collaboration tools is required for daily documentation and communication.

Experience with data platforms or health information systems is required to understand and support technical integrations.

Nice to have

Previous experience with AI tools and prompt engineering to support productivity and decision-making in workflow design.

Familiarity with care management or electronic health record systems used in post-acute settings.

Practical notes

Hybrid arrangements require residing within commutable distance to the assigned office. Travel expectations and location requirements must be confirmed during the hiring process.

Typical interview steps

Data interviews commonly include a SQL or coding exercise, a statistics question, and a case study. Candidates may be asked to design a metric, interpret an experiment, or build a small model. Some companies give a take-home analysis. Expect questions about past projects and the business impact of your work. Interviewers often evaluate how you communicate uncertainty and business impact, not only the math. Bringing a clean write-up of a past analysis to the interview is well received.

Good to know

The role leverages AI tools to support creativity, productivity, and decision-making in daily workflows.

Employees work with a cloud-based platform that serves thousands of provider organizations across long-term and post-acute care.

Ongoing learning and structured experiences support innovation as part of the employee journey.

The company has been recognized for corporate culture and innovation in the technology sector.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Data careers grow toward senior analyst, staff data scientist, or data engineering lead. Many professionals specialize in machine learning, analytics, or infrastructure. Cross-functional work with product and engineering teams becomes more important at senior levels. The field changes quickly, so continuous learning is part of the job. Professionals who can translate numbers into decisions tend to advance fastest.

About the company

, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. Travel to Office expectations For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office.