Service Program Manager

About the role

As a , you will play a crucial role in enhancing the efficiency and effectiveness of our service operations. This position involves collaborating with various stakeholders to ensure that our service programs meet the highest standards of quality and performance. You will be responsible for developing and implementing strategies that drive service excellence while optimizing resources and improving customer satisfaction. Your expertise will contribute to the continuous improvement of our service offerings, ultimately impacting healthcare providers across the nation.

Key facts

What you'll do

• Lead the development and execution of service program strategies that align with organizational goals and customer needs.
• Collaborate with cross-functional teams to streamline service delivery processes and enhance operational efficiency.
• Analyze service performance metrics to identify areas for improvement and implement corrective actions as needed.
• Establish and maintain strong relationships with healthcare providers, ensuring their needs are met and exceeded.
• Monitor industry trends and best practices to inform service program enhancements and innovations.
• Develop training programs and materials for service staff to ensure they are equipped with the necessary skills and knowledge.
• Facilitate regular meetings with stakeholders to review service program performance and gather feedback for continuous improvement.
• Create and manage budgets for service programs, ensuring resources are allocated effectively to achieve desired outcomes.
• Prepare detailed reports and presentations for senior management, highlighting service program achievements and opportunities for growth.
• Champion a culture of service excellence within the organization, promoting best practices and recognizing outstanding performance among team members.

Requirements

• A minimum of 5 years of experience in service management or a related field, preferably within the healthcare industry.
• Proven track record of successfully managing service programs and driving operational improvements.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Demonstrated leadership abilities, with experience in managing cross-functional teams.
• Familiarity with healthcare regulations and compliance standards.
• Proficiency in project management methodologies and tools.
• A bachelor's degree in business administration, healthcare management, or a related field; a master's degree is a plus.

Nice to have

• Experience with Lean or Six Sigma methodologies to drive process improvements.
• Knowledge of healthcare technology management and asset performance optimization.
• Previous experience working in a fast-paced, dynamic environment.
• Certifications in project management (PMP) or service management (ITIL) are advantageous.

Skills & tools

• Strong proficiency in data analysis tools and reporting software, such as Excel and Tableau.
• Experience with customer relationship management (CRM) systems to track service interactions and performance.
• Familiarity with enterprise resource planning (ERP) systems for budget and resource management.
• Excellent organizational skills to manage multiple projects and priorities simultaneously.
• Ability to adapt to changing circumstances and embrace new challenges with a positive attitude.
• Strong problem-solving skills to address service-related issues effectively and efficiently.

Practical notes

• This position may require occasional travel to meet with clients and stakeholders across different locations.
• Flexibility in work hours may be needed to accommodate meetings with various teams and partners.
• The role demands a proactive approach to identifying service challenges and implementing solutions.
• You will be expected to contribute to a collaborative team environment, fostering a culture of open communication and mutual support.

Join us at PartsSource, where you can make a meaningful impact on healthcare delivery. As the largest online marketplace in U.S. healthcare, we are committed to transforming one of the largest industries in the world. We look forward to welcoming a dedicated Service Program Manager who is passionate about enhancing service quality and driving operational excellence in healthcare. If you are ready to take on this exciting challenge, we encourage you to apply and be part of our mission to improve healthcare outcomes for providers and patients alike.