Partner Sales Manager - East

About the role

Parloa is at the forefront of enhancing customer interactions through AI-driven solutions. As we reshape the landscape of customer service, our partners are essential in executing and scaling these transformations. In the position of Partner Sales Manager

East, you will manage and expand relationships with key CX Integrators and Regional Systems Integrators across North America, playing a pivotal role in enterprise-level engagements.

Key facts

What you'll do

• Manage and cultivate relationships with a select group of CX Integrators and Regional Systems Integrators, ensuring they meet performance expectations.
• Create and implement joint business strategies, focusing on market entry plans, pipeline goals, and partner readiness for delivery.
• Generate new business opportunities through collaboration with partners and internal sales teams, including account mapping and joint prospecting.
• Oversee partner-sourced and influenced sales processes from start to finish, proactively addressing any potential issues or obstacles.
• Coordinate deal execution among Sales, Solution Engineering, and Professional Services teams to maintain progress and alignment throughout the sales process.
• Ensure a disciplined approach to pipeline management, maintaining visibility and accuracy for partner-driven opportunities.
• Support partners in developing and scaling their offerings around the Parloa platform, including sales and delivery strategies.
• Serve as the primary contact for communication and coordination between partners and internal teams, fostering alignment and effective execution.
• Navigate complex stakeholder landscapes to address any misalignments and keep partnerships and deals on track.
• Provide structured insights on partner performance, market trends, and go-to-market execution to shape partnership strategies.

Requirements

• A minimum of 5 years of experience in partnerships, alliances, or enterprise sales within SaaS, CCaaS, or cloud environments.
• Proven experience collaborating with CX Integrators, consulting firms, or systems integrators in a co-selling capacity.
• Demonstrated ability to influence and manage complex enterprise sales cycles alongside Sales teams.
• Strong operational focus with an emphasis on execution, pipeline development, and advancing deals.
• Experience in shaping go-to-market strategies, partner offerings, or service practices.
• Familiarity with Microsoft or SAP ecosystems is highly desirable.
• Excellent communication and stakeholder management skills, with the ability to navigate intricate environments.

Location & Travel

• Based in North America, with options for remote or hybrid work depending on your location.
• Anticipated travel is around 25 to 40 percent.

Talent Acquisition → Hiring Manager → Case Study / Presentation → Bar Raiser

Why Parloa?

We are pioneering a new phase in customer experience, where AI not only responds but comprehends and acts. Our mission is to create AI that enterprises can trust for their most critical customer interactions. We aim to redefine standards, ensuring that every conversation is intelligent and genuinely helpful. If you want to make a meaningful impact on how businesses and customers engage, this is your opportunity.

At Parloa, we value ownership, expecting accountability for results rather than mere task completion. We thrive in a fast-evolving sector where high standards and complex challenges are the norm. We seek individuals who think solution-oriented, communicate effectively, and follow through on commitments.

Backed by prominent global investors such as General Catalyst, EQT Ventures, and Altimeter Capital, we are on a path to becoming the leading provider of enterprise-grade conversational AI.

Compensation for this role includes On-Target Earnings (OTE) made up of a base salary and performance-related variable component, along with an equity package.

Salary Range

$140,000 - $175,000 USD

Parloa is committed to maintaining the highest standards of data protection for our clients and employees. All team members play a vital role in ensuring compliance with GDPR and ISO standards, including ISO 27001, in handling sensitive information.

Parloa is an E-Verify employer in the USA. Please click here to learn more.

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.