Creative Ops & Studio Manager

About the role

You will own the end to end intake and coordination of all creative projects within the Brand Studio, acting as the central point of contact for designers, marketers, agencies, and cross functional stakeholders. You will design, implement, and continuously refine the operational workflows and systems that govern how creative work is requested, produced, tracked, and delivered at scale. You will leverage AI tools and automation platforms to remove manual bottlenecks and accelerate the creative lifecycle, ensuring teams can focus on high impact work. You will build and maintain the documentation, templates, trackers, and resource libraries that serve as the single source of truth for the studio. You will partner closely with brand marketers and product teams to align creative output with business objectives and major growth initiatives. You will bring clarity and structure to ambitious campaigns by coordinating reviews, vendor management, and asset administration from start to finish. You will monitor capacity, visibility, and delivery timelines to keep the studio operating smoothly and efficiently. Ultimately, you will shape how a modern, AI enabled brand studio operates, enabling Paddle to scale its global brand consistently and effectively.

Key facts

What you'll do

• Own studio intake, workflows, timelines, and project coordination from initial request to final delivery.
• Build scalable systems and processes that increase the effectiveness and efficiency of the studio operations.
• Experiment with AI tools and automation to improve speed, quality, and team efficiency on an ongoing basis.
• Streamline repetitive workflows and identify opportunities to reduce operational friction across creative production.
• Help evolve the studio operating system by integrating tools like Claude, Notion, Asana, Figma, and emerging AI platforms.
• Build and maintain templates, documentation, trackers, and resource libraries to support consistent execution.
• Support major brand launches, campaigns, and creative productions with structured planning and execution.
• Coordinate reviews, approvals, vendors, freelancers, and asset management to ensure timely and accurate delivery.
• Improve visibility across priorities, capacity, and delivery timelines for stakeholders and leadership.
• Continuously identify and implement improvements to workflow bottlenecks and operational inefficiencies.

Requirements

You must have a strong background in operations, systems, or creative coordination within a fast paced environment. You should be highly organised and comfortable managing multiple moving projects simultaneously while maintaining attention to detail. You need to be calm under pressure and able to bring structure to ambiguous situations without requiring constant direction. You should be genuinely excited about enabling creative people and creative work at scale through better processes and tools. You must be a systems thinker who loves making teams faster, smarter, and more effective through thoughtful operational design. You should be naturally curious about AI, automation, and the future of creative work and how these technologies can enhance productivity. You need to be someone who enjoys experimenting with tools and actively seeks better ways of working to improve outcomes. You must be able to communicate clearly and collaborate effectively with designers, marketers, agencies, and cross functional stakeholders. You should have a demonstrated ability to manage complex timelines and deliverables while keeping stakeholders informed and aligned. You must be comfortable working within a growing, evolving environment where processes and tools are continuously iterated on.

Nice to have

Prior experience introducing AI tooling or automation into creative or marketing workflows is valued. Experience supporting brand campaigns, launches, events, or productions is preferred. A background building operational systems for fast moving creative or marketing teams is a bonus. Staying plugged into emerging AI workflows and creative technologies is appreciated as part of your ongoing professional development.

Practical notes

This is a full time position based in Toronto. The role requires close collaboration with distributed teams and may involve occasional interaction with international vendors and partners.