Employee Relations Lead

About the role

OpenLoop Health seeks an Employee Relations Lead to own complex employee relations and safety operations end to end. This role governs investigations, policy guidance, and risk mitigation within our virtual care delivery environment. You will operate at the intersection of strategic vision and day-to-day execution for parent and subsidiary teams. Based in Dallas, Texas, this is a full-time position with a competitive compensation package.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, to bring care anywhere. Our telehealth support solutions are designed to streamline go-to-market care delivery. We provide meaningful virtual support to patients across a wide range of specialties in all 50 states. Our culture emphasizes autonomy, competence, and belonging, empowering everyone to propose ideas and drive results.

You will govern end-to-end employee relations and safety operations for our growing organization. Key responsibilities include owning investigations, shaping policy guidance, and mitigating risk. You will manage the full lifecycle of the workers' compensation process, from intake and claims administration to return-to-work planning and carrier coordination. This includes overseeing OSHA recordkeeping, reporting, and safety compliance across multiple states.

You will investigate workplace incidents and near-misses, working with department leaders to identify root causes and implement corrective actions. The role involves developing and delivering safety policies and training programs. You will also analyze key metrics, interpret trends, and translate findings into data-driven policies that reduce risk and enhance workforce wellbeing.

In the employee relations domain, you will serve as the primary point of contact for performance management, policy interpretation, workplace conflicts, and accommodations. You will coach managers and people leaders on corrective action, difficult conversations, and disciplinary processes. You will contribute to developing and delivering training on investigations, conflict resolution, and compliance. Tracking ER trends and metrics will help you identify risks and recommend proactive solutions. You will partner with Legal and People leadership to ensure strict compliance with employment laws and the ongoing refinement of HR policies and the employee handbook.

What You Will Do

• Lead thorough, timely, and impartial workplace investigations; document findings; and recommend appropriate solutions.
• Manage the complete workers' compensation lifecycle, including intake, claims administration, and return-to-work planning.
• Coordinate closely with insurance carriers and legal partners to ensure efficient case resolution.
• Own and drive OSHA recordkeeping, reporting, and safety compliance across all operational states.
• Investigate workplace incidents and near-misses; identify root causes; and implement effective corrective actions.
• Develop, maintain, and deliver safety policies and training programs.
• Analyze workplace metrics and trends; propose and support data-driven policy improvements.
• Coach managers and leaders on performance management, corrective action, and navigating difficult employee conversations.
• Guide the development and refinement of employee handbook content.
• Partner with Legal and People teams to uphold regulatory compliance and sustain a safe, reliable work environment.

Who You Are

• Bring a minimum of five years of human resources experience with a focus on employee relations and complex workplace investigations.
• Demonstrate hands-on experience managing workers' compensation programs and OSHA compliance requirements.
• Show deep knowledge of federal and multi-state employment law with strong HR compliance judgment.
• Communicate clearly and exercise high discretion when handling sensitive matters at all organizational levels.
• Operate comfortably in ambiguity while managing multiple concurrent cases in a fast-paced environment.
• Possess strong investigative instincts; ask precise questions, synthesize information objectively, and reach well-reasoned conclusions.
• Demonstrate the ability to design and deliver manager training on employee relations topics.
• Use data comfortably, tracking case metrics and translating trends into actionable recommendations.
• Practice excellent judgment and discretion; handle sensitive matters with confidentiality and care.
• Communicate clearly and confidently in writing and verbally across all levels of the organization.

Preferred Qualifications

• Experience in healthcare, technology, or high-growth startup environments.
• Background supporting multi-site or multi-entity organizations.
• Professional certification such as PHR or SPHR.

Benefits

For salaried positions, you will also be eligible for medical, dental, and vision plans; flexible spending or health savings accounts; flexible paid time off; a 401(k) with company match; and life insurance, pet insurance, and more.