Product Manager / Director, VIP Growth & Operations

About the role

<div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb">OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.</div> <div class="ace-line ace-line old-record-id-doxussQumjJyp0pDHcFh7Y3bH0b"> </div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.<br><br></div> </div> <div data-page-id="OvVyd3xPZo5hNhxbppju7P8isgg" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-CzjQdI1IWofbWMxmIahu6dAMsjc"> <div data-page-id="Q5McdBHqRos9a1xglGGuWZx7sgc" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>About The Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-doxusdoP7NU01oX9Z29HojysCiF"> <div data-zone-id="0" data-line-index="0"> <div data-page-id="OAPtdHlrRo3CJdxGLe7lF2rYggd" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-TWW0dikUlo8GOWxoKGHlOiKIgSe"> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Qd9Xdb7ttoB5ulxWYluloyh8gur">OKX is seeking an experienced VIP Growth & Operations Leader to focus on creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP customer segments.</div> <div class="ace-line ace-line old-record-id-ZOJ2dGkejoiBlfxXqbDlUoFLgpe">You will spearhead the overall strategy and product planning for the VIP Growth & Operations line, driving customer lifecycle management, personalized services, and continuous optimization of system functionalities to enhance customer retention and platform AUM (Assets Under Management).</div> </div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-doxusJZ5t4Jnk2dRFRKdHIJXMmb"> </div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>What You'll Be Doing</strong></h2> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Te9wdbUzXoLE2SxuFJblTukRgXf" data-list="bullet"> <div>Own the day-to-day <strong>VIP Growth & Operations</strong> execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively.</div> </li> <li class="ace-line ace-line old-record-id-GR0bd64YZoYT17xCBMglqMnsguc" data-list="bullet"> <div>Build and run a <strong>VIP lifecycle operations framework</strong>: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets.</div> </li> <li class="ace-line ace-line old-record- The listing location is Singapore, Singapore.

Key facts

What you'll do

• <div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb">OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.</div> <div class="ace-line ace-line old-record-id-doxussQumjJyp0pDHcFh7Y3bH0b"> </div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps).
• OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets.
• We are safe and reliable, backed by our Proof of Reserves. </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>.
• These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.<br><br></div> </div> <div data-page-id="OvVyd3xPZo5hNhxbppju7P8isgg" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-CzjQdI1IWofbWMxmIahu6dAMsjc"> <div data-page-id="Q5McdBHqRos9a1xglGGuWZx7sgc" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>About The Opportunity</strong></h2> <div class="ace-line ace-line old-record-id-doxusdoP7NU01oX9Z29HojysCiF"> <div data-zone-id="0" data-line-index="0"> <div data-page-id="OAPtdHlrRo3CJdxGLe7lF2rYggd" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-TWW0dikUlo8GOWxoKGHlOiKIgSe"> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Qd9Xdb7ttoB5ulxWYluloyh8gur">OKX is seeking an experienced VIP Growth & Operations Leader to focus on creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP customer segments.</div> <div class="ace-line ace-line old-record-id-ZOJ2dGkejoiBlfxXqbDlUoFLgpe">You will spearhead the overall strategy and product planning for the VIP Growth & Operations line, driving customer lifecycle management, personalized services, and continuous optimization of system functionalities to enhance customer retention and platform AUM (Assets Under Management).</div> </div> </div> </div> </div> </div> <div class="ace-line ace-line old-record-id-doxusJZ5t4Jnk2dRFRKdHIJXMmb"> </div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>What You'll Be Doing</strong></h2> <div data-page-id="DbB7dBZBvojngAxvoDslnb4Qgsb" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Te9wdbUzXoLE2SxuFJblTukRgXf" data-list="bullet"> <div>Own the day-to-day <strong>VIP Growth & Operations</strong> execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively.</div> </li> <li class="ace-line ace-line old-record-id-GR0bd64YZoYT17xCBMglqMnsguc" data-list="bullet"> <div>Build and run a <strong>VIP lifecycle operations framework</strong>: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets.</div> </li> <li class="ace-line ace-line old-record-

Requirements

• <div class="ace-line ace-line old-record-id-doxus3bYvV5DS6icDHnquWbEcNb">OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.</div> <div class="ace-line ace-line old-record-id-doxussQumjJyp0pDHcFh7Y3bH0b"> </div> <h2 class="heading-2 ace-line old-record-id-doxusl2cgB8vs7Q3ent4HKPgocd"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps).
• These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.<br><br></div> </div> <div data-page-id="OvVyd3xPZo5hNhxbppju7P8isgg" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-CzjQdI1IWofbWMxmIahu6dAMsjc"> <div data-page-id="Q5McdBHqRos9a1xglGGuWZx7sgc" data-docx-has-block-data="false"> <h2 class="heading-2 ace-lin