Transportation Manager, Operations

About the role

Nevoya is seeking a hands-on transportation leader to own the daily execution of our Texas transportation operation. The Transportation Manager, Operations leads the dispatch team and the operating rhythm that connects customers, loads, drivers, equipment, charging, service recovery, and load closeout. This is not a desk-only management role; you will set priorities, coach decision-making, remove barriers, and step into live operations when the situation demands it. You will build a team that acts with ownership, communicates clearly, and solves problems at the right level, knowing when an issue requires escalation to protect service and safety. You will also turn frontline experience into a stronger operating system by standardizing handoffs, improving data quality, identifying recurring failure points, and partnering with Safety, Fleet, Customer Success, Commercial, Finance, Product, and Engineering. As Nevoya expands its electric fleet, this leader will help convert new capacity into safe, reliable, and profitable service while maintaining rigorous discipline in execution.

Key facts

What you'll do

Lead, coach, and develop Dispatchers across day, evening, overnight, and weekend coverage to ensure continuous and resilient operations.

Set clear daily and weekly priorities, decision rights, workload assignments, and escalation expectations for the transportation control center.

Build dispatcher capability through observation, feedback, scenario coaching, cross-training, and documented development plans that create depth in the team.

Own staffing plans, shift coverage, schedules, attendance response, onboarding, and training in partnership with Transportation leadership and People Operations.

Establish disciplined shift handoffs so open loads, driver risks, equipment constraints, customer commitments, and next actions transfer cleanly between teams.

Step directly into dispatch during callouts, peak demand, service failures, or other time-sensitive operating events to maintain continuity.

Direct daily load planning and dispatch execution from order acceptance through pickup, delivery, proof of delivery, and operational closeout.

Ensure drivers receive accurate assignments, timely support, and clear instructions; resolve routing, appointment, facility, accessorial, pay, and home-time issues quickly.

Manage Hours of Service, driver availability, route feasibility, and exception planning before they become service failures that damage trust.

Coordinate EV range and charging plans, accounting for route, dwell, charger access, equipment availability, and customer commitments to avoid disruptions.

Maintain real-time visibility to every active load and ensure operating systems, telematics, and customer updates accurately reflect current status.

Coordinate equipment readiness and service recovery with Fleet and Maintenance; escalate defects, roadside events, and capacity risks with clear ownership and follow-through.

Create trust with drivers and customers through accurate commitments, proactive communication, and reliable follow-through on every interaction.

Serve as the senior operations escalation point for dispatch, driver, broker, vendor, and customer service issues to protect service levels.

Partner with Customer Success and Commercial to communicate risks, recover service, understand changing volume, and translate customer expectations into executable operating plans.

Partner with Safety and Compliance to reinforce DOT, Hours of Service, inspection, incident-reporting, and company requirements in daily decisions.

Work with Finance and Billing to improve document control, proof-of-delivery capture, accessorial support, load closeout, and revenue accuracy.

Bring clear operating evidence to Product and Engineering, participate in testing, and help prioritize workflow or system improvements without shifting day-to-day operating ownership away from the transportation team.

Own a daily and weekly operating cadence that reviews service, safety, utilization, staffing, driver and equipment risks, customer issues, and unresolved actions to drive consistency.

Track performance using trusted data and investigate gaps before drawing conclusions or tying results to accountability to foster learning.

Identify recurring failures, determine whether the root cause is people, process, technology, capacity, or structure, and lead practical corrective action aligned with company standards.

Create, maintain, train, and audit standard operating procedures for dispatch, handoffs, escalation, exception management, and load closeout to sustain reliability.

Forecast volume, driver, tractor, trailer, and charging needs; surface constraints early and partner on corrective actions that keep commitments realistic and achievable.

Champion continuous improvement by documenting outcomes, sharing best practices, and evolving playbooks as the electric fleet and network scale.

Requirements

Demonstrate experience operating in a high-responsibility transportation, logistics, or operations environment where decisions directly impacted service outcomes.

Show a proven ability to lead frontline teams through coaching, clear communication, and disciplined execution in a fast-paced setting.

Have a strong understanding of Hours of Service regulations, EV range and charging dynamics, and how these factors shape transportation planning and risk.

Exhibit comfort using data and operating systems to monitor real-time performance, investigate issues, and support decisions with evidence.

Display sound judgment in prioritizing work, managing tradeoffs between customer service, safety, and operational constraints, and escalating when necessary.

Possess strong written and verbal communication skills to coordinate with drivers, customers, cross-functional partners, and leadership at multiple levels.

Show resilience and composure when handling service failures, roadside incidents, and complex exceptions while maintaining focus on recovery and prevention.

Commit to following company policies, safety standards, and regulatory requirements as part of daily operations and team expectations.

Nice to have

Experience with AI-native transportation platforms or logistics technology that leverages data and automation to optimize execution.

Background in electric vehicle operations, charging infrastructure management, or utility and depot coordination in a commercial fleet.

Experience aligning transportation planning with sales, commercial, and customer success teams to manage volume variability and customer promises.

Practical notes

Schedule: 0700-1700