Solutions Engineer

About the role

You will research and analyze detailed prospect pain points, specific use cases, distinct stakeholder roles, and overarching business objectives to frame the value of NetBox Labs offerings. You will champion the technical positioning and value proposition of NetBox Labs products during live customer engagements, educating both customers and prospects on capabilities while running technical product demonstrations and proofs of concept. You will translate complex technical aspects of an environment and product solution into clear "big picture" value statements and a "technical win" strategy in close collaboration with Sales leadership. You will pre-qualify prospects through a mix of inbound demand and strategic outbound campaigns, leveraging channels such as email, phone, and social platforms to surface interest and fit. You will build a robust revenue pipeline by setting and owning first meetings with qualified users and senior decision makers who are evaluating network operations solutions. You will operate effectively in a fast-paced environment with the initiative to drive activities independently and ensure team goals are not just met but exceeded. You will maintain accurate and up-to-date prospect data and point of contact statuses within Hubspot, our CRM, ensuring reliable reporting and forecast accuracy.

Key facts

What you'll do

• Conduct in-depth discovery sessions with enterprise prospects to uncover critical business and technical requirements.
• Serve as the primary technical resource during sales cycles, demonstrating how NetBox Labs products address specific customer challenges.
• Translate detailed infrastructure environments into compelling narratives that highlight operational efficiency and risk reduction.
• Design and execute multi-touch outreach sequences to identify, engage, and qualify technical and executive stakeholders.
• Generate and manage a qualified pipeline by securing scheduled meetings with high-intent prospects and economic buyers.
• Collaborate with marketing to refine and test demand generation campaigns that resonate with network engineering audiences.
• Articulate the total cost of ownership and return on investment for NetBox Labs solutions to influence buying decisions.
• Track and report on key performance indicators such as meeting velocity, pipeline coverage, and conversion rates.
• Leverage competitive insights to position NetBox Labs as the superior choice against incumbent network management tools.
• Support customer success during onboarding to reinforce purchasing confidence and reduce early churn risk.
• Represent the company at industry relevant virtual and in person events to expand brand awareness and generate interest.
• Continuously iterate messaging and demonstration flows based on feedback from deal reviews and stakeholder input.

Requirements

• Possess 3 or more years of direct, enterprise Solutions Engineer experience within a B2B software sales environment.
• Have accumulated 5 or more years of total professional experience across multiple industries or roles.
• Demonstrate a proven track record of selling enterprise SaaS or Open Source SaaS offerings to Network Engineering teams and Network Management departments.
• Bring 2 or more years of experience working within a fast paced startup environment where ambiguity and change are constant.
• Show a genuine passion for technology and the ability to rapidly break down complex technical subjects for diverse audiences.
• Exhibit superior listening, communication, and presentation skills in both verbal and written formats.
• Display strong time and project management skills, with the discipline to work autonomously and prioritize effectively.
• Embody energy, tenacity, and persistence, consistently following through to close deals and meet demanding targets.
• Have hands on familiarity with Hubspot, Salesloft, LinkedIn Navigator, and similar revenue operations platforms.
• Show familiarity with NetBox, Network Engineering, and Network Automation use cases involving tools such as Python and Ansible.
• Have experience working with large language models like Claude and ChatGPT to enhance sales conversations and technical documentation.
• Be willing and able to travel domestically for customer meetings, industry conferences, and prospecting activities as needed.
• Be eligible for an EAD or similar work authorization in the United States, with no requirement for sponsorship under the current policy.

Nice to have

• Experience contributing to or engaging with open source communities, particularly around network automation projects.
• Background in DevOps, SRE, or platform engineering roles that intersect with network operations.
• Understanding of security and compliance considerations in network management platforms.
• Familiarity with modern observability concepts and tools that complement NetBox functionality.

Practical notes

Domestic travel may be required for customer meetings, industry conferences, and in field prospecting activities. Candidates must be eligible to work in the United States without sponsorship at this time.