Business Travel Consultant

About the role

You run the travel world for guests, owning outcomes from first hello to final invoice. Daily, you clear blockers, coach peers, and shape product understanding through frontline signals. This role suits someone who thrives on visible impact, structured chaos, and steady ownership. You translate complex situations into calm, clear steps for travelers while maintaining strict attention to policy and process. Every interaction you own becomes a chance to build trust and demonstrate expertise at the forefront. You act as the central point for resolution, making sure nothing falls through the cracks across bookings and changes. Your work directly influences how travelers perceive the reliability and professionalism of the Navan platform.

Key facts

What you'll do

Setting expectations clearly while guiding travelers toward self-service solutions on Navan platform and app.

Owning chat, call, and email queues, handling hotel, flight, car, and rail bookings with precision and speed.

Championing policy adherence and global compliance while maintaining sharp awareness of suppliers, routes, and system changes.

Gathering frontline insights and delivering feedback to product, design, and engineering teams to improve customer journeys.

Coordinating with internal partners so travelers experience smooth handoffs and rapid resolution when issues arise.

Sustaining high performance by tracking goal progress, completing training, and honoring attendance and schedule flexibility.

Responding to inquiries quickly, aligning with SLA targets while balancing urgency, complexity, and empathy.

Sharing updates in team meetings about products, suppliers, and industry shifts that affect traveler experience and operations.

Staying fluent in English and Spanish, ensuring every interaction reflects professionalism and careful attention to detail.

Keeping current on travel industry practices, tools, and standards that support long term excellence at the frontline.

Using Navan tools to investigate issues, verify details, and confirm that resolutions meet internal quality standards.

Supporting continuous improvement by documenting common scenarios and suggesting enhancements to workflows and knowledge bases.

Maintaining composure when handling sensitive or high-stakes situations while protecting guest data and company information.

Collaborating with peers to share best practices, shortcuts, and strategies that elevate the entire team's effectiveness.

Requirements

You hold 5+ years as a Travel Consultant managing air, rail, and hotel bookings, with 3+ years using GDS like Sabre, Amadeus, or Galileo.

You speak and write fluently in both English and Spanish, with background in contact center or customer-facing roles.

You feel at ease using Gmail, Zendesk, Slack, and Salesforce while adapting to shifting priorities and rotating shifts from 7 AM to 11 PM.

You can multitask, troubleshoot fast, and work independently to resolve complex issues as they appear.

You are comfortable working in a structured environment where process compliance and accuracy are non negotiable.

You understand the importance of data privacy and handling personal information in line with regulations and company standards.

You demonstrate strong written and verbal communication that aligns with Navan's professional tone and brand expectations.

You show reliability in managing your own schedule, honoring commitments, and meeting consistent performance metrics.

Nice to have

None specified.

Skills & tools

Navan, Metaview, AI-assisted Automated Employment Decision Tool.

Practical notes

AI and human oversight

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight ensures that Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights

If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About the company

Navan stands where the River Boyne meets Blackwater, roughly 50 km from Dublin. Situated in its own civil parish, it recorded 33,886 residents in 2022. This places Navan as the fourteenth biggest settlement across Ireland. The town holds status as county town for County Meath. Strong population growth highlights its appeal. Opportunities attract talent seeking stability in a midsize community rooted in local governance and steady development within a historic setting.