Director, Medical Operations

About the role

This role will provide medical leadership and clinical oversight for the experience of ordering physicians, including physician onboarding, ordering workflows, and clinical experience initiatives within the oncology business. The Director will serve as a senior physician resource and will work closely with Medical Affairs, Laboratory, and commercial partners to identify and remove clinical and operational barriers to test adoption and to strengthen the experience of the physicians who order Natera's tests. The individual will serve as a bridge between clinical practice and operational execution, engaging ordering physicians as a peer, physician to physician, and bringing clinical judgment to workflow and process design so that providers receive credible, physician-level guidance rather than standard customer support. A key focus will be reducing clinical and operational friction in the ordering process, resolving physician concerns through medical expertise and improving test utilization and retention among ordering providers.

Key facts

What you'll do

• Drive the identification and removal of clinical and operational barriers that impede test adoption and utilization across the oncology ordering physician community.
• Lead the design, development, and optimization of physician onboarding and ordering workflows to ensure a seamless, intuitive, and efficient experience for ordering providers.
• Partner with Medical Affairs, Laboratory, and commercial cross-functional teams to improve end-to-end clinical and operational processes from test ordering to result delivery.
• Provide medical oversight and guidance for clinical experience initiatives, ensuring that operational improvement projects align with clinical best practices and physician needs.
• Analyze physician ordering patterns, operational metrics, and physician feedback to identify actionable opportunities for process improvement and enhanced test utilization.
• Serve as the physician-facing point of medical contact for ordering providers, applying clinical judgment to resolve questions and concerns that require a physician's perspective.
• Translate physician insights and operational challenges into concrete, actionable recommendations for Medical Affairs and business leadership to influence strategy and execution.
• Evaluate and address challenges that contribute to provider attrition, including clinical friction, workflow inefficiencies, and ordering obstacles that impact retention.
• Lead the development of clinical content and educational frameworks that support physician onboarding and ongoing engagement with Natera's oncology offerings.
• Act as a senior clinical and operational resource for complex clinical questions and escalations, ensuring timely and accurate resolution for ordering physicians.
• Establish and maintain credible peer-to-peer relationships with ordering physicians, reinforcing trust and clinical authority through physician-level engagement.
• Drive initiatives to improve specimen quality, turnaround times, ordering efficiency, and the overall quality of the physician ordering experience.
• Monitor and interpret operational performance data to proactively identify trends, risks, and opportunities for intervention and optimization.
• Collaborate with cross-functional stakeholders to implement scalable solutions that enhance the end-to-end ordering journey for oncology providers.

Requirements

• MD degree required, with clinical training sufficient to engage ordering physicians as a credible peer; completion of residency or additional post-graduate clinical training preferred but not required.
• Strong understanding of physician workflows and the clinical decision-making and realities of practice for ordering providers.
• Credibility to engage practicing physicians peer to peer, physician to physician, and to influence through clinical authority and trust.
• Experience in healthcare operations, payer organizations, healthcare consulting, hospital administration, or process improvement functions is required.
• Demonstrated ability to analyze complex operational problems and develop data-driven solutions that improve clinical and operational outcomes.
• Exceptional communication and interpersonal skills, with the ability to build rapport and maintain relationships with busy practicing physicians.
• Proven capacity to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and high standards of quality.
• Strong judgment and clinical acumen to provide physician-level guidance and support to ordering providers.
• Experience working with electronic health records and healthcare technology platforms is highly relevant to the role's success.
• Willingness to travel domestically for meetings, conferences, or field engagements as needed to support physician outreach and relationship building.

Practical notes

• The engagement is listed as "See source" in the original job posting, indicating that further details regarding work hours, schedule, or employment type are available in the source materials and were not provided in the extracted description.
• Domestic travel may be required for meetings, conferences, or field engagements to support physician outreach and relationship-building activities.
• No official apply page or application URL is provided in the source text, and candidates should refer to the original source for specific application instructions and next steps.
• Visa sponsorship information is not mentioned in the extracted job description, and details regarding eligibility to work in the United States are not specified in the provided source text.
• Compensation details are not included in the extracted job description, and no pay information is provided in the source text.