Operations Associate

About the role

The Operations Associate at Nabi Health owns the organized coordination of interview scheduling and onboarding, which directly accelerates how quickly clinicians begin using the platform and realize value. This role defines and owns the early operational workflows that shape how the team scales during periods of growth, ensuring consistency as the business expands. You will manage written communication skills to handle messages, follow-ups, and emails to clinicians and stakeholders with clarity and professionalism. A genuine passion for digital health and for what the eating disorder platform is building is necessary to succeed in this environment. The hire ensures that tasks stay reliable when handled with obsessive attention to detail that prevents gaps in handoffs and maintains a smooth patient journey. Progress continues consistently without close oversight because self-directed behavior is demonstrated in every workflow you touch. You own the coordination that connects marketing demand with clinical intake, making the funnel efficient and reliable for the team.

Key facts

What you'll do

Coordinate the interview scheduling process end to end, aligning calendar logistics and clinician availability to keep the pipeline moving.

Own the onboarding workflow for new clinicians, creating standard steps that reduce time to activation and improve early platform usage.

Manage written communication with clinicians and stakeholders, ensuring follow-ups are timely, clear, and aligned with the patient journey.

Track and analyze funnel metrics to identify where patients drop off, then partner with the team to close those gaps through iterative improvements.

Maintain obsessive attention to detail in handoffs between marketing, intake, and clinical teams so that no lead falls through the cracks.

Support the definition of early operational workflows that can scale as the team grows and demand increases across channels.

Demonstrate self-directed behavior by owning tasks end to end without close oversight, even when priorities shift quickly.

Use written communication skills to manage complex messages, confirm appointments, and update stakeholders on critical timelines.

Partner with the marketing team to align campaigns with intake capacity, ensuring that demand generation translates into scheduled appointments.

Show a genuine passion for digital health and for what the eating disorder platform is building in order to contribute context to operational decisions.

Follow patient journey metrics to surface issues in tracking or gaps in the experience that can be resolved through better operations.

Help iterate on the onboarding experience for clinicians, using feedback and data to make the platform easier to use from day one.

Support special projects that improve clarity in communication, documentation, or handoffs between teams and external partners.

Contribute to a culture of measurement by tracking results of operational changes and sharing learnings with the broader team.

Requirements

The posting states a bachelor's degree, with the exact field confirmed Tasks stay reliable when handled with obsessive attention to detail that prevents gaps in handoffs and maintains continuity across the patient journey.

Progress continues consistently without close oversight because self-directed behavior is demonstrated in how you manage time and deliver results.

Written communication skills manage messages, follow-ups, and emails to clinicians and stakeholders in a clear, professional, and empathetic manner.

A genuine passion for digital health and for what the eating disorder platform is building is necessary to stay aligned with the mission and pace.

You must have 10+ years of relevant experience, as stated in the key facts, to understand the complexity of the operational environment.

The role requires comfort working in a fast-growing startup where priorities shift and ownership of ambiguous problems is expected.

You need to be comfortable using data to guide decisions about scheduling, onboarding, and patient flow without needing constant direction.

Practical notes

This role is based in San Francisco and follows a schedule set by the team, which means you must be available during standard working hours in that time zone.

The position requires 10+ years of relevant experience as outlined in the key facts and requirements sections.

Typical interview steps

Marketing interviews often include a portfolio review, a campaign exercise, and analytics questions. Candidates may be asked to plan a launch, write a brief, or improve a funnel. Some loops include a presentation. Results from past campaigns carry the most weight. Interviewers ask about specific campaigns you ran and what the numbers said. Preparing a short case of one campaign with its results is strong preparation.

Good to know

General digital health operations rely on clear data tracking and funnel analysis to resolve patient journey issues, so comfort with metrics is essential.

Professionals often specialize in areas such as growth, brand, product marketing, and content after starting as generalists, which can help you grow into new responsibilities over time.

Measured impact on pipeline and revenue typically drives career progression in this field, so your work should be tied to clear business outcomes.

Marketing and operations roles reward measurable results and the ability to adapt to changing data, which means you should be ready to iterate based on what the numbers show.

Channel experience combined with business sense often holds more weight than a general resume, so highlighting cross-channel judgment is valuable.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year.

Asking what past hires did well is a strong final question that can give you insight into expectations and performance.

Keep the list short and pick the questions that matter most to you, focusing on impact, collaboration, and growth.

Career growth

Marketing careers move from associate to manager, director, and VP levels, with increasing ownership of strategy and people.

Specializations include growth, brand, product marketing, and content, allowing you to deepen expertise in areas that match your interests.

Generalists often start in operations or similar roles, then specialize as they advance their careers through measurable impact.

Measured impact on pipeline and revenue drives progression, so demonstrating clear results is important for moving into senior roles.

Marketing careers reward measurable results and adaptability, meaning you should be ready to learn and adjust based on new information.

Channel experience plus business sense usually beats a general resume, so showing how you connect channels to outcomes is a strong advantage.

About the company

Nabi Health is a fast-growing digital health platform helping people access high-quality eating disorder care covered by insurance.

We match patients with registered dietitians and help them get scheduled quickly and compassionately, removing barriers that often prevent people from getting the care they need.

The company builds technology that supports the entire care journey, from discovery and scheduling to coordination with clinicians and ongoing support.

By combining operations, marketing, and clinical expertise, Nabi Health is creating a streamlined experience that makes eating disorder care more accessible and efficient.

This role sits at the intersection of those disciplines, ensuring that the patient journey is smooth, scalable, and aligned with clinical best practices.

If you are organized, data-minded, and passionate about improving access to care, this role offers the opportunity to have direct impact on how patients connect with high-quality treatment.