Director of Product Design, AI & Agentic Workflows

About the role

You will define what agent-native design means for Mural and own the point of view on how intelligent agents behave across the platform. You will lead a small team of designers while staying hands-on, prototyping the hardest and highest-ambiguity interactions yourself rather than delegating them away. This is a working director role where management and craft are equally core and neither is traded off for the other. You will establish the underlying grammar for agent behavior, including how agents disclose intent, request permission, hand off control, signal confidence, and recover from error across every surface. You will partner with a deeply creative and cross-disciplinary team that values curiosity, clarity, and craft to shape how millions of people around the world collaborate. The role gives you the chance to invent how the world collaborates by designing experiences that help teams think visually, work faster, and create together in ways that feel natural and expressive. You will use design as a primary tool to pressure-test agent behaviors through code and rapid prototyping, ensuring real interactions meet the standard before they scale.

Key facts

What you'll do

• Hire, develop, and manage a small team of product designers working on agentic and AI-native experiences.
• Set craft standards and help run critique; give direct, specific feedback that raises the bar for design quality.
• Own your team's roadmap and staffing in partnership with product and engineering leads to align on priorities.
• Represent your team's work, capacity, and needs to the VP of Design and cross-functional leadership to maintain clarity.
• Define and maintain Mural's interaction pattern language for agent behavior, treating it like a design system for agent actions.
• Use code and rapid prototyping as a primary design tool to pressure-test agent behaviors and feel how they work in practice.
• Establish reusable primitives such as components, states, motion, and copy patterns for agentic flows so the broader design org can build on them.
• Personally take on the hardest, least-defined interaction problems to ensure the role stays in the work as it scales through the team.
• Represent design's point of view in product strategy conversations about where and how agents show up in the Mural platform.
• Partner with research to build a shared evidence base for tradeoffs involving control, autonomy, and trust in agent behaviors.
• Lead workshops and design sprints to align stakeholders around ambiguous, agent-related decisions and converge on shared understanding.
• Contribute to Mural's external voice on AI-native design as a natural extension of leading the discipline internally and demonstrating thought leadership.

Requirements

• 15+ years of product design experience, including recent experience managing and growing designers in ambiguous, 0→1 problem spaces.
• A track record of defining or evolving a design pattern language or system, with behavior-based systems preferred over purely visual ones.
• Familiarity with agent-based or AI-assisted experience design, including memory, context windows, tool use, and autonomy/control tradeoffs.
• Comfort using code as a design tool, prototyping and vibe-coding to explore interaction and system behavior rather than only wireframing.
• Strong systems thinking, understanding how design decisions cascade across flows, surfaces, and journeys.
• Experience partnering with engineering to evolve prototypes into scaled, shipped implementations that reach many users.
• Experience representing design in senior, cross-functional strategy conversations with leadership and stakeholders.
• Deep empathy for diverse, global users, with experience designing for accessibility and inclusivity at scale.

Nice to have

• Experience growing the capabilities of a design team from a small base.
• Background in multi-agent systems, orchestration, or workflow automation.
• Experience with canvas-based or spatial interfaces.
• Experience designing with structured and unstructured data in the same environment.
• A history of shaping 0→1 products or platform-level capabilities.
• Public writing, speaking, or thought leadership on AI-native design.

Practical notes

This role is based in the United States and is fully remote. The engagement is full-time.