Manager, Candidate Experience

About the role

MongoDB is seeking a detail-oriented and people-focused leader to oversee our global Candidate Experience (CEx) operations. This position involves managing the candidate journey across the Americas, Europe, the Middle East, Africa, and Asia-Pacific, while building a high-performing team of coordinators. Your goal will be to ensure that every candidate has a positive experience, regardless of the outcome.

We are in search of a strategic and data-savvy leader who can transform insights into actionable strategies, assess and improve workflows for operational efficiency, and utilize automation and AI to enhance our processes. The ideal candidate will mentor regional leads, manage complex stakeholder relationships, and uphold high standards for candidate satisfaction and scheduling efficiency.

Key facts

What you'll do

• Develop and manage a distributed team of Candidate Experience Leads and Coordinators across AMER, EMEA, and APAC, fostering an inclusive culture that aligns regional needs with global standards.
• Set and monitor performance metrics such as scheduling SLAs and candidate satisfaction scores, while implementing operational safeguards to prevent and address any issues in the candidate experience.
• Design and refine our global operating model by forecasting capacity needs based on factors like interview complexity and regional differences, balancing team workload effectively.
• Collaborate with recruiters and hiring managers to streamline workflows, eliminate inefficiencies, and create standardized hiring processes that enhance the candidate experience.
• Take a comprehensive approach to the candidate lifecycle, identifying opportunities for improvement and executing strategic initiatives that enhance the overall experience at each recruitment stage.
• Translate operational data into strategic insights for senior leadership, maintaining regular reporting to navigate stakeholder challenges effectively.
• Manage relationships with key scheduling technology vendors and cross-functional partners, ensuring optimal system performance and feature utilization.

Requirements

• At least 7 years of experience in recruiting operations, candidate experience, or talent acquisition, with a minimum of 3 years in a management role leading distributed teams across AMER, EMEA, and APAC.
• Strong analytical skills with the ability to extract and interpret operational data using tools like Google Sheets to analyze team capacity and identify scheduling issues.
• Experience in conducting workflow audits and implementing automation, with familiarity in modern scheduling platforms such as GoodTime, ModernLoop, Guide, and Ashby.
• Proven ability to negotiate with various business units to achieve a balance between global consistency and necessary local adaptations.
• A track record of taking ownership of complex programs and operational challenges, turning setbacks into effective operational frameworks.
• A commitment to inclusive leadership and personal growth, demonstrating self-awareness and a willingness to receive feedback while fostering diverse teams.

Why MongoDB

MongoDB empowers both its customers and employees to innovate rapidly. We have transformed the data platform for the AI era, allowing developers to create and disrupt industries with software. Our unified data platform is the most widely available globally distributed data solution, helping organizations modernize their operations and embrace innovation. MongoDB Atlas, our cloud-native platform, is the only globally distributed, multi-cloud data platform available on AWS, Google Cloud, and Microsoft Azure.

With a global presence and over 67,000 customers, including 75% of the Fortune 100, MongoDB is at the forefront of the software revolution. Our Leadership Commitment guides our decision-making, teamwork, and success.

We are dedicated to fostering a supportive and enriching workplace culture. Our benefits include employee affinity groups, fertility assistance, and generous parental leave policies, reflecting our commitment to employee well-being throughout their professional and personal journeys.

MongoDB is committed to providing accommodations for individuals with disabilities during the application and interview process. If you require assistance, please inform your recruiter.

Req ID #2273448357

MongoDB's base salary range for this position in the U.S. is $73,000 to $143,000. Compensation varies based on individual qualifications, experience, and location. This salary is part of a comprehensive benefits package that may include equity, participation in the employee stock purchase program, flexible paid time off, fully-paid gender-neutral parental leave, fertility and adoption assistance, a 401(k) plan, mental health support, and health benefits. Please note that the salary range and benefits mentioned apply only to candidates based in the U.S.