Engagement Manager (Services Sales)

About the role

In this role, you will play a vital role in driving professional services sales within MongoDB. You will utilize your expertise in customer engagement and technical consulting to help clients adopt MongoDB technologies effectively. As a key member of the Professional Services team, you will collaborate with various departments to ensure customer success. You will assess clients' application portfolios and business objectives to create tailored digital transformation strategies using MongoDB technologies. Additionally, you will translate client challenges and requirements into well-defined project scopes and statements of work. You will take ownership of the entire sales process, from initial discussions to final agreement, ensuring alignment with business goals. Furthermore, you will oversee the Professional Services pipeline, managing bookings and revenue forecasts for your area with precision. You will clearly communicate the value of professional services, addressing delivery challenges and strategies effectively to stakeholders. Finally, you will actively mentor team members and share best practices to enhance team performance and drive collective success.

Key facts

What you'll do

• Assess clients' application portfolios and business objectives to create tailored digital transformation strategies using MongoDB technologies.
• Translate client challenges and requirements into well-defined project scopes and statements of work.
• Collaborate with the sales team to formulate account strategies that promote the successful integration and growth of MongoDB solutions.
• Take ownership of the entire sales process, from initial discussions to final agreement.
• Oversee the Professional Services pipeline, managing bookings and revenue forecasts for your area.
• Clearly communicate the value of professional services, addressing delivery challenges and strategies effectively.
• Work with the practice team to develop reusable assets such as proposals, templates, and case studies.
• Coordinate with the delivery team to ensure project expectations are met and projects are delivered successfully.
• Actively mentor team members and share best practices to enhance team performance.
• Maintain situational awareness during team interactions and respond appropriately.
• Conduct detailed discovery sessions to uncover client needs and align MongoDB services with their strategic initiatives.
• Develop compelling narratives that highlight the ROI and operational efficiency of MongoDB professional services.
• Support bid preparation and response activities, ensuring technical accuracy and alignment with client requirements.
• Monitor industry trends and competitive landscapes to refine service offerings and positioning.
• Serve as the primary liaison between technical consultants and executive sponsors within client organizations.

Requirements

• A Bachelor's degree in Computer Science, Mathematics, Engineering, or equivalent experience.
• At least 5 years of experience in selling Professional Services or technology solutions within an enterprise software environment.
• Background as an architect, consultant, project manager, or Professional Services manager.
• Proven experience in selling professional services and carrying a quota for bookings.
• Familiarity with database technologies (RDBMS, SQL, NoSQL).
• Understanding of the software development lifecycle and methodologies, including Agile and Waterfall.
• Knowledge of software architecture, including cloud and on-premise technologies such as AWS, GCP, Kubernetes, and OpenShift.
• Ability to work collaboratively within a larger account team to develop and implement complex sales strategies.
• Proficient in project scoping and estimation.
• Strong presentation skills to demonstrate the value and capabilities of service offerings.
• Willingness to travel for key client engagements and team meetings.
• Fluency in both French and English.

Nice to have

• Experience with AI and machine learning technologies.
• Familiarity with MongoDB products and services.

Practical notes

• This position is open to candidates who require visa sponsorship.
• MongoDB offers a comprehensive benefits package, including support for employee wellbeing and professional development.
• Interested applicants should submit their resumes by the application deadline.

MongoDB is dedicated to fostering an inclusive environment and welcomes applicants from diverse backgrounds. We are an equal opportunity employer and are committed to providing accommodations for individuals with disabilities throughout the hiring process.