Service Engineer - UK Wide

About the role

As a Service Engineer at Millscnc, you will play a vital role in ensuring the optimal performance of our advanced CNC machinery across various locations in the UK. This position requires a blend of technical expertise and customer service skills, as you will be responsible for both installation and maintenance tasks. You will be part of a dynamic team dedicated to providing high-quality service and support to our clients, ensuring their machinery operates efficiently and effectively.

Key facts

What you'll do

• Conduct installation and commissioning of CNC machinery at customer sites, ensuring compliance with safety and operational standards.
• Perform routine maintenance and troubleshooting on a variety of CNC machines to minimize downtime and enhance productivity.
• Provide technical support to customers via phone, email, and on-site visits, addressing any issues they may encounter with their machinery.
• Develop and maintain strong relationships with clients, acting as their primary point of contact for service-related inquiries.
• Prepare detailed service reports and documentation after each visit, outlining work performed and any recommendations for future maintenance.
• Collaborate with the engineering team to identify and implement improvements to machinery and service processes.
• Train customers on the proper operation and maintenance of their CNC equipment, ensuring they are fully equipped to utilize the machinery effectively.
• Stay updated on the latest industry trends and technological advancements in CNC machinery to provide informed recommendations to clients.
• Participate in ongoing training and development programs to enhance your technical skills and knowledge of Millscnc products.
• Assist in the development of service manuals and training materials to improve the efficiency of service delivery.
• Manage your schedule effectively to balance multiple service calls and ensure timely responses to customer needs.
• Contribute to a positive team environment by sharing knowledge and best practices with colleagues.

Requirements

• A minimum of 3 years of experience in a service engineering role, preferably within the CNC machinery sector.
• Strong understanding of CNC technology and mechanical systems, with the ability to diagnose and repair complex issues.
• Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
• Proven ability to work independently and manage time efficiently, prioritizing tasks to meet deadlines.
• A valid UK driving license, as travel to various customer sites is a key aspect of this role.
• Familiarity with electrical systems and controls, as well as hydraulic and pneumatic systems, is highly desirable.
• Strong problem-solving skills and a proactive approach to addressing challenges.
• Ability to work under pressure and adapt to changing priorities in a fast-paced environment.
• Basic computer skills, including proficiency in Microsoft Office and experience with service management software.

Nice to have

• Experience with specific CNC brands or models that Millscnc specializes in.
• Previous experience in a customer-facing role, particularly in technical support or service.
• Knowledge of health and safety regulations related to machinery operation and maintenance.
• Certification in relevant technical fields, such as electrical engineering or mechanical engineering.
• Familiarity with industry standards and best practices for CNC machinery.

Skills & tools

• Proficient in the use of diagnostic tools and equipment for troubleshooting CNC machinery.
• Strong mechanical aptitude and hands-on skills for performing repairs and maintenance.
• Ability to read and interpret technical drawings and schematics.
• Familiarity with software used for CNC programming and operation.
• Knowledge of quality control processes and procedures in a manufacturing environment.

Practical notes

• The position requires frequent travel across the UK, so flexibility and a willingness to be on the road are essential.
• Candidates should be prepared for occasional overnight stays depending on the location of service calls.
• Salary details are competitive and commensurate with experience, with additional benefits to be discussed during the interview process.
• Millscnc is committed to providing a supportive work environment that encourages professional growth and development.

META

Company: Millscnc

Title: Service Engineer

UK Wide

Listed

location: Unknown

Job type: Full-time