Future Opportunities

About the role

This role is embedded within the Retail division and owns the full end-to-end execution of in-store experiences that define how customers interact with Mejuri every day. You are the guardian of our brand promise, ensuring that each interaction reflects our commitment to self-expression and removes any sense of guilt from wearing fine jewelry. You own the narrative of our values in action, translating our principles of RAISE THE BAR and CUSTOMER OBSESSED into tangible moments on the sales floor. You will partner closely with store leadership to drive results, empower your peers, and create an environment where the team-first culture thrives. This is a hands-on position where your initiative as an EMPOWERED OWNER directly impacts customer satisfaction and community connection. You will be expected to FIND A WAY through operational challenges and turn them into opportunities for growth. Success in this role means living our values relentlessly and driving measurable outcomes across the customer journey. You will also be a key contributor to our global retail footprint, helping us serve a growing community of customers across 58+ stores worldwide.

Key facts

What you'll do

Coordinate floor operations and ensure that every customer interaction aligns with Mejuri's standards of excellence and service.

Lead by example in embodying the RAISE THE BAR value by staying curious, sharing feedback, and striving for continuous improvement in store performance.

Partner with retail leadership to interpret business goals and translate them into actionable plans that prioritize the customer in every decision.

Own the customer journey from first touchpoint to post-purchase follow-up, ensuring a seamless and personalized experience in every interaction.

Support the implementation of new in-store initiatives, product launches, and visual merchandising to maintain an inspiring and cohesive brand environment.

Champion our responsible sourcing and sustainable practices by educating customers and team members on the values that define Mejuri.

Collaborate with cross-functional teams to identify simple, creative solutions that remove friction and improve efficiency in daily operations.

Act as a cultural ambassador, reinforcing the EMPOWERED OWNERS mindset by taking initiative and treating the company like your own.

Utilize data and clear goal setting to drive results, monitor performance indicators, and adjust strategies to meet or exceed targets.

Foster a team-first environment by recognizing peer contributions, facilitating collaboration, and supporting professional growth among staff.

Engage with the local community and participate in events that reflect our philanthropic initiatives and long-term vision for positive impact.

Maintain a thorough understanding of our product offerings, including our commitment to ethical practices and the story behind our brand.

Demonstrate flexibility in scheduling and availability to support store needs, including evenings, weekends, and peak retail hours as required.

Serve as a point of contact for addressing customer concerns and ensuring that every experience reinforces trust and satisfaction.

Requirements

You must be legally authorized to work in Canada without restriction, as this role is based in Toronto and requires full eligibility for employment.

You must have the right to work in Canada and hold valid documentation that confirms your eligibility for the position located in Toronto.

You must be at least 18 years of age at the time of application or hire, in compliance with provincial labor regulations.

You must be able to commit to a consistent schedule that supports peak retail hours, including nights, weekends, and holidays as required by the business.

You must have a clean criminal record and be able to pass a background check if required for roles involving customer access and trust.

You must demonstrate strong communication skills in English, both written and verbal, to engage with customers and collaborate effectively with your team.

You must be able to perform physical duties inherent to the role, including prolonged standing, lifting, and reaching during busy store operations.

You must align with our core values, including CUSTOMER OBSESSED, TEAM FIRST, and DRIVE RESULTS in your approach to work and decision-making.

You must be willing to learn and adhere to all company policies, procedures, and standards related to retail operations and customer service.

You must respect and uphold our commitment to responsible sourcing, sustainability, and ethical practices in every customer interaction.

You must be open to feedback and actively seek opportunities to raise the bar in your performance and contributions.

You must be comfortable working as part of a team and supporting the broader success of the retail organization.

You must be available for an initial period of employment that aligns with seasonal or operational demands as determined by store leadership.

Nice to have

Experience in a luxury retail or fine jewelry environment where customer experience is the primary focus.

Familiarity with CRM tools or retail software used to manage client relationships and store operations.

Knowledge of visual merchandising principles and an eye for creating engaging in-store displays.

Understanding of responsible sourcing and sustainability practices within the jewelry industry.

Experience leading teams or mentoring peers in a fast-paced retail setting.

Experience with philanthropic initiatives or community engagement programs that align with our values.

Practical notes

This role is based in Toronto and requires physical presence in the store environment.

Hours will vary to accommodate peak retail times, including evenings, weekends, and holidays.

Applicants must meet all legal work requirements and pass any necessary background checks.

Travel is not required for this position as it is anchored in a single Toronto location.

No visa sponsorship is indicated at this time, and candidates must ensure they are eligible to work in Canada.

Applications will be reviewed on an ongoing basis, and outreach will occur when a role becomes available that matches your profile and potential.