Lead Piercer

About the role

You lead the piercing studio to elevate customer satisfaction and financial performance. You convert the brand promise into every client interaction for those exploring piercing and premium gems.

Every role in this field shares a few habits: clear communication, structured thinking, and steady follow through. Teams hold regular meetings, review progress, and adjust plans. Success usually depends on how well you work with others, not just how hard you try. Successful professionals in any field share a few habits: they take notes, keep commitments, and communicate in writing. Teams value people who make their work easy to review and build on.

Key facts

What you'll do

Management of the complete piercing customer journey from greeting and check-in through aftercare education and service follow-up ensures a seamless client experience.

Adherence to health, sterilization, and local legal requirements maintains gold-standard safety and hygiene for all piercing procedures.

Setting the standard for in-store customer experience involves validating service quality, coaching the team, and leading by example on the sales floor.

Detailed explanation of proper aftercare and infection monitoring is provided, with guidance tailored to specific materials and individual downsizing needs for each client.

Driving piercing appointment occupancy involves promoting and educating clients about services, studio offerings, and aftercare routines.

Collaboration with Store Services supports inventory management for needles, jewelry, and sterilization supplies to guarantee optimal availability at all times.

Verification of identification, waivers, and permits upholds legal compliance, with updates on local laws and studio protocols shared with Store Management.

Coordination of studio flow and process improvements with Store Management and Store Services, along with staff scheduling and online bookings, enhances operational efficiency.

Knowledge of Mejuri products and the piercing jewelry assortment, including materials, gemstones, metals, and labret sizing, informs client style and stacking choices.

Communication of piercing-related insights and opportunities to Store Management and Store Services supports operational planning.

Requirements

The posting states a minimum of 2 years of experience.

Two or more years of experience with needle piercing and familiarity with threadless jewellery are expected for this position.

Current First Aid and Blood-borne Pathogens OSHA certifications must be held, and registrability with local law enforcement or meeting area permit requirements is necessary.

Strong knowledge of health and safety protocols surrounding piercing procedures and best practices in a consumer environment is required.

The ability to thrive in a fast-paced, entrepreneurial environment and demonstrate excellence in service within a retail context is essential.

Excellent communication and customer service skills are required while embodying Mejuri values in every client interaction.

A Bachelor's degree is required for this role.

Compensation ranges from $27 to $35 per hour based on experience and qualifications.

Practical notes

This role is based at a Newbury St, Boston location and may involve travel across markets in Canada, the US, UK, and Australia.

The position is classified as exempt or non-exempt, and Mejuri offers tips, comprehensive medical and dental coverage, and a structured learning program.

Typical interview steps

Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

The role works with needle piercing techniques and gold and titanium jewelry in modern piercing studios.

Team collaboration and mentorship are central, with opportunities to share knowledge and grow alongside peers.

The position emphasizes compliance, cleanliness, and meticulous aftercare education for client safety.

Strong sales and service instincts help build client loyalty and studio occupancy in fast-paced retail environments.

Use of scheduling tools, inventory systems, and learning platforms supports daily operations and career development.