Future Opportunities

About the role

This role owns the full customer journey from first touchpoint to final farewell within our retail ecosystem. You are the living embodiment of our brand story, translating the vision of fine jewelry as an everyday choice rooted in self-expression into tangible experiences. You own the narrative that jewelry carries no guilt but instead celebrates personal style, life milestones, and everyday wins. You collaborate closely with a global team to ensure that every interaction reflects our commitment to responsible sourcing and sustainable practices. You are trusted to make decisions that elevate our 58+ stores and digital touchpoints into spaces of empowerment and discovery. You own the continuous improvement of retail standards, using feedback as fuel to raise the bar for excellence. You treat the company like your own, taking initiative to solve problems and drive results without waiting for direction. Ultimately, you are a customer-obsessed partner who finds a way to turn curiosity into confidence and interest into advocacy.

Key facts

What you'll do

Coordinate with store leadership to design immersive retail experiences that align with Mejuri's mission of self-expression through fine jewelry.

Champion our customer-obsessed values by proactively gathering feedback and identifying opportunities to elevate the in-store and digital journey.

Partner with merchandising and visual teams to ensure product storytelling is clear, compelling, and consistent across all channels.

Analyze performance metrics to identify trends, inform decisions, and drive results that support ambitious retail goals.

Lead training initiatives that empower new and tenured team members to embody our values and deliver exceptional service.

Cultivate relationships with corporate and community partners to strengthen our presence in Vancouver and beyond.

Implement creative loss prevention and operational processes that protect our brand while maintaining a frictionless guest experience.

Serve as a liaison between corporate leadership and store teams to ensure alignment on priorities, timelines, and brand standards.

Explore innovative retail concepts and partnerships that reflect our commitment to responsible sourcing and sustainable practices.

Support the launch of new product lines and campaigns, ensuring every interaction reinforces our promise of celebrating everyday moments.

Guide customers through personalized styling journeys that highlight the emotional connection between person and piece.

Monitor competitor activity and market trends to identify best practices and areas where we can raise the bar in retail excellence.

Contribute to talent development by mentoring team members and fostering a collaborative, high-performance environment.

Act as an ambassador for Mejuri in the Vancouver community, representing the brand at events and local initiatives.

Requirements

You must possess a valid right to work in Canada without sponsorship, as visa support is not available for this role.

You must be legally eligible to work in Vancouver, BC, and meet all municipal, provincial, and federal employment regulations.

You must be able to commit to a consistent schedule that aligns with peak retail hours, including evenings, weekends, and holidays.

You must have a minimum of two years of progressive experience in retail management or a customer-facing leadership role.

You must demonstrate a deep understanding of luxury retail operations and customer service excellence.

You must be fluent in English, both written and verbal, to communicate effectively with guests and team members.

You must be comfortable working in a fast-paced environment where priorities shift quickly and adaptability is essential.

You must be willing to relocate to or remain within the Greater Vancouver area to ensure operational consistency.

Nice to have

Experience with direct-to-consumer jewelry retail brands and e-commerce platforms.

Familiarity with inventory management systems and loss prevention best practices.

Knowledge of sustainable and responsible sourcing practices within the luxury goods sector.

Experience leading cross-functional collaboration between retail, marketing, and merchandising teams.

Practical notes

This is a retail position based in Vancouver with availability for in-person shifts required.

Hours will vary based on store demand, including evenings, weekends, and holiday periods.

Travel is not expected for this role, as responsibilities are anchored in the Vancouver location.

Applications will be reviewed on a rolling basis until the role is filled or the opportunity closes.

Deadline for initial consideration is four weeks from posting date for priority review, though applications will be accepted thereafter.

This role is part of our ongoing effort to build a diverse and inclusive team committed to living our values every day.