Product Coordinator

About the role

This role is responsible for coordinating multiple concurrent programs and initiatives that support the scaling of M Kopa's warehouse and logistics operations. The hire will act as the central point of coordination between supply chain, marketing, sales, and external partners to ensure seamless execution. They will manage the end to end flow of product launches, from initial specification through to market availability. A core part of the role involves maintaining clear timelines and follow through on action items to keep stakeholders informed. The position requires strong attention to detail to ensure product content and marketing materials meet internal quality standards. Ultimately, the hire will ensure that the right information reaches the right people at the right time to support digital and financial inclusion across M Kopa's markets.

Key facts

What you'll do

Program & Project Management

• Manage multiple device programs simultaneously, spanning new product launches, internal operational improvement projects, and administration of a 12-month forward-rolling product roadmap. This includes specification management of the historically bought devices, the current devices that are being sold, and the devices under development.
• Maintain program trackers across the programs, ensure action items are clearly assigned, dated, and followed up.
• Send weekly status updates and action notifications to relevant stakeholders after each program meeting.
• Coordinate with both internal teams and external partner stakeholders to keep workstreams aligned.
• Manage project deadlines across concurrent workstreams, flagging risks early and escalating blockers to the relevant owners.
• Coordinate and schedule meetings across internal and external stakeholders, update program timelines to reflect agreed outcomes, and distribute updated plans to all relevant parties in a timely manner.

Compliance & Certification

• Follow up on certification requirements across programs, obtain relevant documentation from internal teams, ODM partners, and test laboratories.
• Maintain a centralised repository of certification and regulatory documents for each device and market, including type approval, CE/RED declarations, safety reports, and regulator correspondence.
• Assist with the creation and maintenance of playbooks covering local regulatory approval processes across M-KOPA's active markets (KE, UG, NG, GH, ZA), documenting process steps, timelines, responsible parties, and submission requirements.

GTM & Testing Coordination

• Drive GTM planning conversations with local sales teams, aligning on launch timings, market readiness milestones, and any country-specific requirements that could affect availability or positioning.
• Maintain overview of local testing requirements and results.
• Coordinate test schedules for device locking programs (including Kilpilock and Knox Guard), ensuring that integration testing, regression cycles, and sign-off stages are planned, resourced, and tracked to completion.
• Coordinate device firmware test schedules for new and in-market devices, working with ODM partners and internal QA to sequence OTA validation, security patch testing, and GMS recertification cycles.

Product Marketing Support

• Own the briefing process for new device launches into the marketing team, compiling and communicating accurate product specifications, key messages, and positioning inputs so that creative and content work can begin without delays.
• Apply a sharp eye for detail when reviewing marketing materials before external submission - checking accuracy, tone, consistency, and alignment with brand standards - to catch issues that would cause rejections or delays with approvers such as 3PL partners and Google.
• Coordinate the submission of marketing content to external approvers (including 3PL partners and Google), tracking status and ensuring submissions are progressed in time to meet launch dates; this role is not the final approver but is responsible for ensuring approvals are obtained from the right parties on schedule.
• When external approvers request changes or raise issues, translate that feedback clearly to the marketing team, brief in the required revisions, and track the rework through to resolution and resubmission - closing the loop on every round of feedback.
• Maintain a live tracker of all marketing deliverables per program, with visibility on briefing dates, submission status, approver feedback, revision cycles, and final sign-off - escalating anything at risk of delaying a launch.

Stakeholder Coordination

• Manage relationships with a mixed stakeholder group across the supply chain organization, marketing, sales, and key external partners.
• Coordinate logistics for device testing, certification, and launch activities, ensuring that physical and digital requirements are met on time.
• Track and communicate dependencies between product, marketing, and compliance workstreams to prevent bottlenecks.
• Maintain documentation standards for product specifications, test results, and approval records in line with internal governance.
• Support ad hoc requests from leadership and cross functional teams with analysis, data collation, and presentation of information.

Requirements

• Demonstrated ability to manage multiple priorities and deadlines in a fast paced environment.
• Strong written and verbal communication skills in English, with attention to detail in documentation.
• Experience working with cross functional teams and coordinating activities across departments.
• Ability to work independently and take ownership of tasks while maintaining accurate records.
• Familiarity with product launch processes and the coordination of GTM activities.
• Comfort working with regulatory and certification documentation for technology products.
• Strong organizational skills and the capacity to maintain updated trackers and status documents.
• Willingness to work closely with ODM partners, test laboratories, and regulatory teams to resolve documentation and certification requirements.

Nice to have

• Experience in consumer electronics or related fast moving sectors.
• Exposure to device certification processes such as CE, RED, and type approval in African markets.
• Familiarity with device testing workflows involving Kilpilock and Knox Guard.
• Experience supporting marketing content reviews and submission processes for digital platforms.

Practical notes

This role is based in Kenya and operates on a full time schedule. Travel may be required within Kenya and to regional partner locations as needed. No visa sponsorship is provided for this role. Candidates must ensure they have the right to work in Kenya without sponsorship. Applications will be reviewed on a rolling basis until the position is filled.