IT Field Support Specialist

About the role

<div class="content-intro"><p> </p> <p> </p></div><p><strong>Job Title:  </strong>IT Field Support Specialist<br><strong>Company:</strong> Loenbro, LLC<br><strong>Business Unit/

Department: </strong>Information Technology<br><strong>

Location: USA

Employment Type:</strong> Full Time

Onsite<br><strong>FLSA Classification: </strong>Exempt</p> <p><strong>Candidates must be authorized to work in the United States on a full-time basis. We are unable to sponsor or transfer visas at this time.</strong></p> <p> </p> <p><strong>About Loenbro</strong></p> <p>Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. The listing location is Dallas, TX.

Key facts

What you'll do

• <div class="content-intro"><p> </p> <p> </p></div><p><strong>Job Title:  </strong>IT Field Support Specialist<br><strong>Company:</strong> Loenbro, LLC<br><strong>Business Unit/

Department: </strong>Information Technology<br><strong>

Location: </strong>Dallas, TX<br><strong>Reports to:</strong>   IT Field Support Manager <br><strong>

Employment Type:</strong> Full Time

Onsite<br><strong>FLSA Classification: </strong>Exempt</p> <p><strong>Candidates must be authorized to work in the United States on a full-time basis.

• We are unable to sponsor or transfer visas at this time.</strong></p> <p> </p> <p><strong>About Loenbro</strong></p> <p>Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S.
• Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication.
• Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners.
• We have a national presence but a local approach - every customer benefits from our capabilities and our care.</p> <p> </p> <p><strong>At Loenbro, we don't just offer jobs - we build careers grounded in integrity, teamwork, excellence, and purpose.
• </strong>Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.</p> <p><strong> </strong></p> <p><strong>Job Summary<br></strong>Loenbro is seeking an <strong>IT Field Support Specialist</strong> based in Dallas, TX, to support end users across a dispersed organization.
• Reporting to the Field Service Manager, this role provides hands-on and remote support to ensure reliable, secure, and efficient computing systems.</p> <p>The IT Field Support Specialist serves as a key point of contact for technical issues, delivering timely troubleshooting, system support, and user guidance.
• This role requires strong technical aptitude, clear communication, and a professional, customer-focused approach to supporting a diverse user base.</p> <p><strong> </strong><strong> </strong></p> <p><strong>Essential Job Responsibilities </strong></p> <ul> <li>Deliver executive-level white glove support to senior leaders, ensuring a high-touch, professional, and customer-focused technology experience</li> <li>Provide high-quality technical support to employees via phone, email, in-person, and site visits</li> <li>Diagnose and resolve hardware, software, and system issues in a timely manner</li> <li>Install, configure, and maintain computers, mobile devices, printers, and peripherals</li> <li>Support Active Directory and Microsoft 365 user administration (accounts, groups, access)</li> <li>Manage and track tickets through the ITSM system, ensuring accurate documentation and resolution</li> <li>Maintain and support enterprise applications and third-party systems (e.g., VoIP, mobile carriers, business software)</li> <li>Assist with system deployments, upgrades, and IT projects, including new site setups and acquisitions</li> <li>Travel to field locations as needed (up to 25%) to provide onsite support and infrastructure setup</li> <li>Create and maintain technical documentation and follow established IT processes</li> <li>Train and support end users to improve system adoption and efficiency</li> </ul> <p><strong> </strong></p> <p><strong>Minimum Qualifications</strong></p> <p><strong>Required: </strong></p> <ul> <li>Associate's or bachelor's degree in IT or related field</li> <li>5+ years of IT support experience in a professional environment</li> <li>Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)</li> <li>Experience supporting Microsoft 365 and administering Active Directory environments</li> <li>Familiarity with IT ticketing systems and workload management</li> <li>Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)</li> </ul> <p> </p> <p><strong>Preferred: </strong></p> <ul> <li>Relevant certifications (M

Requirements

• <div class="content-intro"><p> </p> <p> </p></div><p><strong>Job Title:  </strong>IT Field Support Specialist<br><strong>Company:</strong> Loenbro, LLC<br><strong>Business Unit/

Department: </strong>Information Technology<br><strong>

Location: </strong>Dallas, TX<br><strong>Reports to:</strong>   IT Field Support Manager <br><strong>

Employment Type:</strong> Full Time

Onsite<br><strong>FLSA Classification: </strong>Exempt</p> <p><strong>Candidates must be authorized to work in the United States on a full-time basis.

• This role requires strong technical aptitude, clear communication, and a professional, customer-focused approach to supporting a diverse user base.</p> <p><strong> </strong><strong> </strong></p> <p><strong>Essential Job Responsibilities </strong></p> <ul> <li>Deliver executive-level white glove support to senior leaders, ensuring a high-touch, professional, and customer-focused technology experience</li> <li>Provide high-quality technical support to employees via phone, email, in-person, and site visits</li> <li>Diagnose and resolve hardware, software, and system issues in a timely manner</li> <li>Install, configure, and maintain computers, mobile devices, printers, and peripherals</li> <li>Support Active Directory and Microsoft 365 user administration (accounts, groups, access)</li> <li>Manage and track tickets through the ITSM system, ensuring accurate documentation and resolution</li> <li>Maintain and support enterprise applications and third-party systems (e.g., VoIP, mobile carriers, business software)</li> <li>Assist with system deployments, upgrades, and IT projects, including new site setups and acquisitions</li> <li>Travel to field locations as needed (up to 25%) to provide onsite support and infrastructure setup</li> <li>Create and maintain technical documentation and follow established IT processes</li> <li>Train and support end users to improve system adoption and efficiency</li> </ul> <p><strong> </strong></p> <p><strong>Minimum Qualifications</strong></p> <p><strong>Required: </strong></p> <ul> <li>Associate's or bachelor's degree in IT or related field</li> <li>5+ years of IT support experience in a professional environment</li> <li>Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)</li> <li>Experience supporting Microsoft 365 and administering Active Directory environments</li> <li>Familiarity with IT ticketing systems and workload management</li> <li>Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)</li> </ul> <p> </p> <p><strong>Preferred: </strong></p> <ul> <li>Relevant certifications (M

About Loenbro

Loenbro is hiring on this board. Public listings from the company typically describe the team, the problem space, and how to apply. This page uses only that public listing plus general context. No extra perks or stack items were added.