Senior Solutions Engineer

About the role

As a , you will play a crucial role in supporting the company's enterprise sales efforts by providing technical expertise and strategic guidance to some of the largest clients. Your primary responsibility will be to act as a trusted technical advisor, demonstrating the platform's capabilities and value proposition to prospective and existing customers across various industries. You will collaborate closely with sales teams, product teams, and clients to design tailored solutions, deliver compelling technical presentations, and ensure customer success through expert guidance. This position involves engaging directly with clients during the sales process, helping to architect solutions, and translating complex technical requirements into practical, scalable implementations. Your work will help drive revenue growth and strengthen customer relationships by showcasing the technical strengths of LaunchDarkly's platform.

Key facts

What you'll do

• Lead technical discovery sessions with prospective clients to understand their needs and challenges.
• Design and architect system solutions that align with client requirements, leveraging LaunchDarkly's platform.
• Develop and deliver proof-of-concept demonstrations that showcase platform capabilities in real-world scenarios.
• Collaborate with account executives and customer success managers to articulate the technical benefits and ROI of LaunchDarkly's solutions.
• Present engaging workshops, technical demonstrations, and proposals to both technical teams and executive stakeholders.
• Build strong relationships with clients, identifying technical advocates and acting as a strategic partner to influence their decision-making.
• Gather and communicate customer feedback, technical requirements, and pain points to the Product and Engineering teams to inform product development.
• Manage and lead technical projects across different regions, ensuring successful implementation and adoption.
• Improve and optimize solutions engineering tools, processes, and documentation for global deployment.
• Mentor and support less experienced Solutions Engineers, sharing best practices and technical knowledge.
• Maintain up-to-date expertise on the LaunchDarkly platform, its integrations, and relevant industry trends.
• Respond to Requests for Proposals (RFPs) and manage technical environments to support enterprise sales efforts.
• Translate complex client requirements into clear, practical, and scalable technical solutions.
• Represent LaunchDarkly at industry events, conferences, and client meetings, often involving travel.
• Work closely with cross-functional teams to ensure client success and satisfaction throughout the sales and onboarding process.
• Support onboarding and implementation efforts post-sale to ensure smooth adoption of the platform.
• Stay informed about competitive solutions and industry best practices to effectively position LaunchDarkly's offerings.
• Contribute to internal knowledge sharing and training initiatives to enhance team capabilities.
• Assist in developing technical collateral, case studies, and best practice documentation.
• Act as a technical escalation point for complex customer issues requiring deep expertise.
• Collaborate with engineering teams to troubleshoot and resolve technical challenges faced by clients.
• Maintain a high level of technical proficiency in the LaunchDarkly platform, its integrations, and related technologies.
• Engage in continuous learning to keep pace with evolving cloud, DevOps, and feature management trends.
• Support the sales cycle from initial engagement through closing, ensuring technical alignment and client confidence.
• Participate in industry forums, webinars, and speaking engagements to promote LaunchDarkly's solutions.
• Contribute to the development of internal tools and resources to streamline solutions engineering workflows.
• Foster a customer-centric approach, ensuring clients receive tailored solutions that meet their strategic goals.
• Maintain detailed documentation of client interactions, technical solutions, and project statuses.
• Support the development of technical proposals, whitepapers, and presentations for prospective clients.
• Collaborate with marketing and product teams to provide insights from customer interactions.
• Assist in onboarding new team members by sharing technical knowledge and best practices.
• Maintain a professional presence at all times, representing LaunchDarkly's brand and values.

Requirements

• A minimum of 8 years of experience in a customer-facing technical role such as solutions engineering, sales engineering, or systems architecture.
• Proven experience designing and implementing technical solutions in complex enterprise environments.
• Strong understanding of the software development lifecycle (SDLC), cloud infrastructure, and DevOps practices.
• In-depth knowledge of major cloud platforms, with expertise in at least one of AWS, Azure, or Google Cloud.
• Demonstrated ability to lead proof-of-concept projects and build technical champions within client organizations.
• Excellent communication skills, capable of explaining complex technical concepts to both technical and non-technical audiences.
• Strong presentation skills, with experience delivering demos, workshops, and proposals.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• Ability to travel up to 50% of the time, including international travel if necessary.
• Experience working with enterprise clients and understanding their security, compliance, and procurement processes.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and technical troubleshooting abilities.
• Familiarity with security and compliance frameworks such as PII, PCI, and HIPAA is a plus.
• Knowledge of feature flag management, software development tools, and CI/CD pipelines is advantageous.
• Experience working in SaaS environments and understanding of cloud security best practices.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Willingness to continuously learn and adapt to new technologies and industry trends.

Nice to have

• Experience with security and compliance frameworks such as PII, PCI, and HIPAA.
• Familiarity with feature management platforms and related tools.
• Prior experience working in a startup or fast-growth company environment.
• Knowledge of scripting or programming languages to assist in technical demonstrations.
• Understanding of containerization and orchestration technologies such as Docker and Kubernetes.
• Experience with API integrations and automation tools.

Skills & tools

• Cloud Platforms (AWS, Azure, Google Cloud)
• SDLC
• DevOps
• Security and Compliance Frameworks (PII, PCI, HIPAA)
• SaaS solutions
• Feature flag management
• API integrations
• CI/CD pipelines
• Containerization (Docker, Kubernetes)
• Scripting or programming languages (advantageous but not required)

Practical notes

Zone 1 (San Francisco/Bay Area, NYC Metro, Boston, Seattle): $214,000 - $295,000

Zone 2 (Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago): $193,000 - $265,000

Zone 3 (All other US locations): $182,600 - $251,020

• Total compensation includes base salary, Restricted Stock Units (RSUs), health, vision, and dental insurance, as well as mental health benefits.
• Compensation zones are determined based on counties surrounding major metropolitan areas within the United States.
• The company's recruiters will only contact candidates via @LaunchDarkly.com email addresses or verified LinkedIn "Verified Recruiter" accounts. Be cautious of other domains or contact methods. Legitimate recruiters will not request money, fees, or banking information before an official offer.
• To request disability accommodations, candidates should complete the accommodations request form provided by LaunchDarkly.
• This role involves on-site work at LaunchDarkly's office locations, with the role being on-site and not remote unless explicitly stated.
• Candidates should be prepared for travel up to 50%, including international travel if required.
• The position requires a strong technical background, excellent communication skills, and the ability to work effectively with clients and internal teams.
• Candidates should demonstrate a proactive approach, problem-solving skills, and a customer-centric mindset.
• The company values diversity and encourages candidates from all backgrounds to apply.
• The role offers an opportunity to work at a fast-growing company with a focus on innovation and customer success.
• Candidates should review the company's core values and mission to ensure alignment before applying.
• The position provides opportunities for professional growth, technical leadership, and involvement in industry events.
• Applicants are encouraged to showcase their experience with cloud platforms, enterprise solutions, and client engagement in their application materials.
• The company maintains a collaborative and inclusive work environment, supporting continuous learning and development.
• Candidates should be prepared to demonstrate their technical expertise during interviews, including problem-solving scenarios and solution demonstrations.
• The role is ideal for experienced solutions engineers who thrive in dynamic, client-focused environments and are passionate about technology and customer success.

About the company

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software.