Kushal Mangal
A seasoned technology manager with 19+ years of experience, including 6+ years leading large-scale enterprise programs and 3+ years international onsite experience at Nedbank (South Africa) across banking (retail +core), insurance, reinsurance, retail eCommerce (B2C & B2B), manufacturing, hospitality & media. Led technical enterprise program delivery using agile, SAFe, and waterfall model, and establishing KPIs, KRAs, and OKRs to improve delivery performance, process maturity by reducing deployment time 30% and achieving on-time PI/delivery qualitative objectives >95%. Led to testing automation with playwright to 80%+ coverage, reduced regression time by 40%. Led distributed teams of 40+ members and successfully deliver complex, mission-critical portfolios across regions for core banking implementations based on Java program. Single point of accountability for prioritized technical delivery outcomes for customers, ensuring high-quality execution, customer success, real-time reporting, estimation and continuous improvement across complex engineering programs by prioritization techniques while managing external stakeholders across multiple countries to deliver scalable, high-impact customer experiences. Led end-to-end across architecture, microservices, Azure cloud, APIs, CI/CD, DevOps, and quality engineering, ensuring design-to-execution alignment through close collaboration and decision with engineering, platform, and product teams. Drove AI-enabled POC, digital transformation projects by providing secure and scalable solutions using cloud, automation, and Agile/DevOps, while enforcing azure readiness, security, and compliance. PMI certified-CPMAI provides a structured methodology to lead AI delivery responsibly connecting business strategy, data, model development, evaluation, and operationalization.
Experience
Customer technical delivery Manager
Talent Smart soft Solution
Hyderabad
Bunzl USA Retail application – eCommerce B2B
- Managing end-to-end B2B eCommerce platform operations, including product catalogue, pricing, and bulk order workflows.
Manager – Technology (Technical Delivery Manager)
Deloitte
Hyderabad
MERGE/Magnet Platform – Hospitality & Media (Deloitte US & USI)
- MERGE is a cloud-ready reservation management platform modernized delivering a timeslot–based booking engine with drag-and-drop calendar UI, rule-based room allocation and filtering(date, floor, capacity, room type) , event-based and microservice using API gateway for asynchronous processing, conflict detection and resolution, audit logging, and notification services, designed for high availability, performance
- Managing 20-member cross-functional team members, ensuring predictable technical delivery through SAFe-aligned execution practices.
Senior Project Manager
LTI
Pune
Core Banking Programs(eBox/Brains) – ABSA (Africa Region)
- Delivered large-scale eBox core banking platforms supporting customer, account, and payment systems across 6 African countries. BRAINS as a centralized, multi-country database providing operational and batch data extracts to downstream business systems.
- Managed delivery teams of up to 40 members, overseeing planning, execution, monitoring, and controlled releases. Global Manufacturing Platform – eService (OTIS elevator)
- eService is a centralized, multi-tenant service management platform that supports call logging through mobile app, service request and work-order tracking, SLA monitoring, and scheduled performance reporting for Otis elevators, escalators, and moving walkways. The platform integrates with asset and notification systems, enables automated email communications, and supports multi-country, multilingual operations to ensure consistent service visibility and SLA compliance globally. Insurity – Claim decision (P&C Insurance- US)
- Technical Scrum Master for the P&C Insurance Claims Management platform, supporting end to-end claims lifecycle including FNOL, adjudication, settlements. Led sprint planning and delivery for enhancements across policy, claims, and integration components, coordinated with business, QA, and integration teams.
Design Lead
Nihilent Technologies
Pune| Johannesburg
Developed and design retail and credit risk banking applications for Nedbank, enabling customer onboarding, loan origination, credit scoring, exposure management, and risk assessment; partnered with credit, risk, and business stakeholders to implement policy-driven decisioning, regulatory compliance, and scalable enterprise-grade solutions, supporting UAT, production releases, and application stability.
Senior Software Engineer
Pionero Technologies (Be Memorable Ltd)
Noida
Developed and maintained retail web applications (Darling) supporting order lifecycle management, supplier onboarding and coordination, inventory control, and warehouse operations, including order creation, fulfilment, stock movement, and reconciliation; worked across UI, business logic, and database layers, handling requirements analysis, estimation, development, testing, deployment, and post-production support to ensure performance, data accuracy, and operational stability.
Education
CDAC Sunbeam
PG-DAC
Gwalior
B.E.
Skills
Certifications
PMI-CPMAI™
SAFe 6
(Practitioner + RTE)