Senior Technical Instructor

About the role

You will own the end to end lifecycle of Kong technical training in both classroom and virtual settings, partnering closely with product and engineering teams. You will act as a primary conduit for customer and partner education, translating complex API and AI concepts into clear, engaging learning experiences. You will drive adoption of Kong Konnect by ensuring learners understand how to secure, manage, and scale their API and AI initiatives. You will champion best practices for API governance and demonstrate the tangible benefits of a unified connectivity platform. You will maintain a high standard of delivery that reflects the professionalism and innovation of Kong Inc. Above all, you will act as a stellar teammate for the rest of Kong.

Key facts

What you'll do

• Collaborate with global subject matter experts to design, develop, and iterate on Kong training curricula.
• Deliver live, instructor-led sessions and on-demand virtual training to engineers, architects, and technical decision makers.
• Manage training logistics, troubleshoot technical issues, and keep learners engaged throughout intensive workshop sessions.
• Assess customer skill gaps and analyze training requirements to tailor content for specific industries and use cases.
• Create hands on labs, exercises, and assessments that reinforce learning objectives and measure knowledge retention.
• Optimize existing course materials based on learner feedback, evolving product releases, and industry best practices.
• Maintain fluency in Linux, cloud platforms, and modern development toolchains to ensure technical accuracy in demonstrations.
• Serve as a domain expert on API management, explaining governance, security, and developer experience concepts clearly.
• Work within an agile delivery model, adapting quickly to shifting priorities and new product documentation.
• Leverage content management systems and knowledge bases to organize learning assets and support self directed study.
• Coordinate travel and onsite engagements when required to support key customer programs and partner events.
• Represent the Kong education team in a professional manner, upholding brand standards in every interaction.
• Track training effectiveness through metrics and continuously refine approaches to improve outcomes.
• Mentor junior staff and contribute to the growth of internal education practices.

Requirements

• Show passion and determination about technology in every learning interaction.
• Enjoy working with others and collaborating across distributed teams and time zones.
• Demonstrate self awareness and strong communication skills with both technical and non technical audiences.
• Thrive in an agile work environment that requires flexibility, adaptability, and self direction.
• Exhibit excellent organization, time management, and attention to detail in all deliverables.
• Proven ability to meet strict deadlines and prioritize multiple projects and deliverables simultaneously.
• Bring 5 or more years developing curriculum for technical or software training courses.
• Include experience creating instructor led materials, self paced e learning modules, and job aids.
• Show proficiency in Linux environments including cloud infrastructure and development tooling.
• Demonstrate experience with API management concepts and best practices.
• Have familiarity with content management systems, knowledge bases, and online reference platforms for learning.
• Ability to explain the benefits of using APIs and API governance clearly to both technical and non technical stakeholders.
• Must be willing and able to travel to customer locations and Kong offices as needed.

Nice to have

• Prior experience in API management platforms and developer portals.
• Background in cloud native technologies, microservices, and DevOps practices.
• Experience with modern authorization and security frameworks.
• Familiarity with AI and agentic workflows in the context of API connectivity.
• Previous work in a startup environment or high growth technology company.
• Experience supporting multilingual or diverse cultural audiences.

Practical notes

• This role may require travel to customer sites and Kong offices as needed.
• Employment is full time and based in Bangalore, India.
• Visa sponsorship considerations will be addressed during the hiring process.