Senior Product Manager, Profiles Platform
Job description
About the Role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit [klaviyo.com/careers](http://klaviyo.com/careers) to see how we empower creators to own their own destiny.
About the Team
The Profiles Platform team owns Klaviyo's core customer data system, the foundation that powers every product experience across the platform. This team is responsible for storing, managing, and serving customer profile data as the source of truth for downstream products like segmentation, flows, reporting, and analytics. Their work ensures that profile data is accurate, scalable, and usable across the entire product ecosystem. From improving data modeling and computed properties to enabling enterprise-scale ingestion and supporting global compliance needs, this team plays a critical role in making Klaviyo's platform intelligent and reliable at scale.
About the Role
We're looking for a Senior Product Manager to own the strategy and roadmap for Klaviyo's Profiles Platform. You will define how customer profile data is structured, processed, and served across the platform. You'll work at the intersection of data infrastructure, computed data, and scalability, ensuring that profile data remains trustworthy and performant as Klaviyo grows into more complex enterprise and global use cases. This is a high-impact platform role where your work will directly influence nearly every product team and customer experience. Please note that this is an onsite role that requires 5 days/week in our Boston office. Fully remote candidates will not be considered at this time.
What You'll Do
- Define and own the strategy and roadmap for Klaviyo's core profile data system, including profile traits, transformations, and storage layers.
- Serve as the product owner for the source of truth for customer data across the entire Klaviyo platform and downstream products.
- Partner closely with engineering to evolve profile data architecture and services to support massive scale and complex workloads.
- Collaborate with the Identity, Data, and Consent teams to maintain accurate, unified, and compliant customer records.
- Drive improvements in profile data quality, usability, and modeling to strengthen downstream systems like segmentation, flows, analytics, and AI.
- Enable enterprise and global expansion by supporting data residency, compliance, and regional infrastructure requirements across regulated markets.
- Define and track key metrics that measure data quality, system performance, and operational efficiency for the platform.
- Build and manage a computed properties platform that supports derived traits such as LTV, recency/frequency, and propensity scoring at scale.
- Improve profile data modeling and transformation frameworks to make data more consistent, reliable, and usable across all consumer products.
- Scale ingestion systems to reliably handle billions of profiles and high-throughput workloads without degradation.
- Reduce cost and improve performance through architectural optimizations like sharding, traffic smoothing, and optimized write patterns.
- Support identity quality initiatives including deduplication, multi-email profile handling, and probabilistic matching to enhance record accuracy.
- Enable regulated and global use cases by implementing data residency controls for regions such as the EU and Japan while meeting compliance obligations.
Requirements
- You have 6+ years of product management experience with a strong focus on platform, data infrastructure, or backend systems.
- You have hands-on experience working with data models, pipelines, or large-scale distributed systems in production environments.
- You are comfortable operating in highly technical environments and partnering closely with engineering teams on complex implementations.
- You have a proven track record of driving data quality, reliability, and usability improvements in platform products.
- You demonstrate strong ownership for end-to-end product outcomes and the ability to navigate ambiguity in fast-paced settings.
- You communicate effectively with both technical and non-technical stakeholders and influence decisions through clear reasoning and data.
- You have experience aligning roadmap priorities with enterprise customer needs and regulatory requirements.
- You show resilience and adaptability when managing long-term platform initiatives and evolving requirements.
Nice to Have
No preferred items are specified in the source material; therefore, no "Nice to have" criteria are listed.
Practical Notes
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Location: USA
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Engagement: Full-time, onsite
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