Key Account Manager

About the role

Junior is at the forefront of developing AI-driven tools designed to support private market investors in their research endeavors. As a profitable, self-sustaining company, we achieved a remarkable tenfold revenue increase in 2025. Our clientele includes prestigious consulting firms such as BCG, EY, and PwC, with our operations based in London and New York City.

Key facts

What you'll do

• Oversee the management of enterprise accounts, focusing on customer retention, user adoption, and revenue enhancement.
• Generate and present regular reports detailing account health, sales pipeline, and potential risks to the leadership team.
• Spearhead pilot initiatives aimed at converting prospective clients into long-term partnerships.
• Proactively identify and address account risks through effective collaboration with clients and internal teams.
• Build and maintain strong relationships with senior stakeholders and internal advocates to foster client loyalty.
• Facilitate technical integrations that ensure our platform seamlessly fits into existing client workflows.
• Develop resources for our Digital Customer Success programs to enhance customer satisfaction and success at scale.
• Spot opportunities for account expansion and work closely with the commercial team to capitalize on these prospects.
• Offer structured feedback on our products to help shape and refine our development roadmap.
• Mentor Junior team members and engage in broader Customer Success initiatives, events, and campaigns to enhance team performance.

Requirements

• A minimum of 6 years of experience in account management, customer success, consulting, or related commercial roles within the professional or financial services sector.
• In-depth understanding of the workflows, timelines, and decision-making processes prevalent in consulting and financial firms.
• Demonstrated success in managing, retaining, and growing enterprise-level accounts effectively.
• A commercial mindset with a proven ability to meet Net Revenue Retention (NRR) targets.
• Excellent communication skills, particularly in leading client meetings and presenting insights to senior leadership.
• A disciplined approach to managing customer relationship management (CRM) systems and proactive account administration.
• Experience in coaching and developing Junior colleagues to enhance team capabilities.
• A genuine interest in artificial intelligence and its applications within the realm of professional services.
• Capability to thrive in a dynamic startup environment that requires adaptability and quick thinking.

Nice to have

• Experience with AI product applications in a customer success context.
• Familiarity with commercial forecasting and pipeline management techniques.
• Previous experience working in a fast-paced startup or tech environment.
• Knowledge of industry trends and challenges faced by consulting and financial services firms.
• Proficiency in additional languages, which can enhance client interactions.

Skills & tools

• Proficient in using CRM platforms for effective account management.
• Expertise in enterprise account management strategies and practices.
• Familiarity with AI product applications and their integration into client workflows.
• Skills in commercial forecasting and managing sales pipelines effectively.

Practical notes

• Our benefits package includes strong equity options, private health insurance, and a membership to Third Space or a similar facility.
• Enjoy daily team lunches provided at our London office to foster collaboration and camaraderie.
• Dinner is provided for team members working late to ensure everyone is well-fed and energized.
• We organize multiple all-expense-paid company retreats each year, with previous destinations including Crete and Cancun, to promote team bonding and relaxation.

Join us at Junior as a Key Account Manager and play a role in shaping the future of AI tools for private market investors while working in a dynamic and supportive environment. Your expertise will not only help drive our success but also contribute to the growth and satisfaction of our esteemed clients.

About the company

Junior is building the AI operating system for investment research. Our software helps private equity firms, consultants, and financial institutions complete high-stakes research workflows dramatically faster - from diligence and memo writing to market mapping, research synthesis, and strategic analysis.