UK - On-Site Manager

About the role

You define daily intake goals and guard team capacity. Designing workflows that balance volume and quality across assignments is key. Reviewing output accuracy before client delivery keeps standards intact. You coordinate partners so work moves predictably and support requests stay transparent.

Key facts

What you'll do

Setting intake criteria so tickets enter clean and actionable.

Building schedule rules that respect coverage needs and forecast demand.

Reviewing performance data to surface patterns affecting service levels.

Shipping weekly reports that clarify trends and highlight improvement areas.

Coordinating with partners to align handoffs and clarify responsibilities.

Guiding new team members through standards using clear practical examples.

Maintaining checklists that track exceptions and reduce repeat issues.

Updating documentation so processes stay current and easy to follow.

Requirements

You have 3 years of experience managing frontline operations.

You can read schedules, forecasts, and performance metrics with ease.

You communicate clearly in English during daily coordination and reviews.

You work on-site in Manchester during the specified engagement period.

Nice to have

None listed.

Skills & tools

None listed.

About us

Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.

Built on deep industry expertise, current technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle - from recruitment and planning to time and attendance, performance, cost management, and communication.

It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality.

Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.

Join our community and make an impact

Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It's how we stay sharp, move fast, and make decisions that keep us ahead of the curve.

You'll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you'll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table.

We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen-for our workers, our clients, and for each other.

And we reward that impact-with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.

If you're ready to make a real impact at scale, you're in the right place.

Proud to champion equality

At Job&Talent we value diversity and we're an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.

About the company

Algorithms match workers with jobs using AI. Tools handle hiring and scheduling. System monitors performance. Productivity can rise by 30 percent. Services focus on managing workforce. Business targets companies needing flexible staff. Data guides placement decisions. Platform connects employers with suitable candidates. Tools support planning and compliance. Users control team availability. Structure aims to simplify employment processes and reduce administrative load for managers.