Quality Manager

About the role

As a , you will play a pivotal role in ensuring that our products meet the highest standards of quality and compliance. Your expertise will be essential in developing and implementing quality assurance processes that align with industry regulations and customer expectations. This position offers a unique opportunity to work in a dynamic environment in the beautiful US Virgin Islands, where you will lead a team dedicated to maintaining excellence in our operations.

Key facts

What you'll do

• Lead the quality assurance team in developing and implementing comprehensive quality management systems that adhere to industry standards and regulations.
• Conduct regular audits of processes and products to ensure compliance with internal policies and external regulations, identifying areas for improvement.
• Collaborate with cross-functional teams, including production, engineering, and supply chain, to establish quality benchmarks and ensure alignment with organizational goals.
• Develop and maintain quality documentation, including standard operating procedures (SOPs), work instructions, and quality manuals, ensuring they are up-to-date and accessible.
• Analyze quality data and metrics to identify trends, root causes of defects, and areas for improvement, presenting findings to senior management and stakeholders.
• Facilitate training sessions for staff on quality standards, procedures, and best practices, fostering a culture of quality throughout the organization.
• Manage customer complaints and feedback related to product quality, ensuring timely resolution and implementing corrective actions as necessary.
• Stay abreast of industry trends and regulatory changes, ensuring that the company's quality practices remain compliant and competitive.
• Lead continuous improvement initiatives, utilizing methodologies such as Six Sigma or Lean to enhance operational efficiency and product quality.
• Prepare and present quality reports to senior management, highlighting key performance indicators and areas for strategic focus.
• Coordinate with external auditors during quality assessments and certifications, ensuring all necessary documentation and evidence are readily available.
• Act as the primary point of contact for quality-related inquiries from clients and regulatory bodies, representing the company's commitment to quality excellence.

Requirements

• Bachelor's degree in Quality Assurance, Engineering, or a related field; a Master's degree is a plus.
• A minimum of 5 years of experience in quality management or assurance, preferably within a manufacturing or production environment.
• Strong knowledge of quality management systems (QMS) and relevant industry standards such as ISO 9001.
• Proven experience in conducting audits and implementing corrective actions based on findings.
• Excellent analytical skills with the ability to interpret data and make data-driven decisions.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Exceptional communication skills, both verbal and written, with the ability to present complex information clearly to diverse audiences.
• Proficiency in quality management software and tools, as well as Microsoft Office Suite.
• Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.

Nice to have

• Certification in Quality Management (e.g., ASQ Certified Quality Manager or Six Sigma Green/Black Belt).
• Experience with Lean Manufacturing principles and methodologies.
• Familiarity with regulatory requirements specific to the industry, such as FDA or ISO standards.
• Previous experience working in a multicultural environment or with international teams.

Skills & tools

• Quality Management Systems (QMS)
• Statistical Process Control (SPC)
• Root Cause Analysis (RCA)
• Six Sigma methodologies
• Lean Manufacturing principles
• Audit management tools
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Quality management software

Practical notes

• This position is based in the US Virgin Islands, offering a unique work-life balance in a tropical setting.
• The salary for this role is competitive and commensurate with experience, reflecting the importance of quality management in our operations.
• Candidates must be eligible to work in the US Virgin Islands and may require assistance with visa sponsorship, depending on individual circumstances.
• Interested applicants can apply through the provided link to our BambooHR career portal.

Join Jbenton as a Quality Manager and contribute to our commitment to excellence while enjoying the vibrant lifestyle of the US Virgin Islands. We look forward to your application!