Business Continuity Manager

About the role

The owns the end to end lifecycle of the business continuity management program ensuring operational resilience across the enterprise. This role leads the development implementation and maintenance of continuity strategies plans and capabilities while protecting Jamf from potential disruptions. The hire will act as the primary strategist and executor aligning continuity objectives with enterprise crisis management and IT disaster recovery functions. They will drive adoption execution and testing of continuity plans while fostering a culture of preparedness and operational excellence across cost center departments. This position requires a strategic thinker who can balance regulatory rigor with practical execution to maintain seamless business operations.

Key facts

What you'll do

Drive adoption and execution of Jamf's business continuity program by facilitating business impact analysis and risk assessments assisting with business continuity and IT disaster recovery plan development and maintenance and designing organizing and facilitating tabletop exercises to validate continuity and resilience plans and strengthen organizational resilience.

Ensure continuity plans align with enterprise crisis management processes corporate IT-DR capabilities cyber incident response and incident management processes to create a unified response framework.

Lead the effort with IT to ensure appropriate DR planning is in place to support critical business functions and company data in the event of a disaster minimizing potential operational downtime.

Validate that external SaaS vendors meet DR resilience expectations for corporate IT applications and systems to uphold service level commitments and regulatory obligations.

Embed regulatory and compliance controls by maintaining audit ready evidence and traceability aligned with SOX GDPR DORA NIST for example 800 53 and ISO 27001 27000 requirements.

Plan design coordinate lead and execute comprehensive BCP testing including tabletop exercises to validate continuity and resilience plans and meet regulatory test frequency requirements while ensuring outcomes are documented gaps are identified and communicated to impacted teams and corrective actions are implemented.

Provide functional leadership and guidance to cost center leaders across Jamf to foster a culture of preparedness and operational excellence through continuous improvement and best practices.

Maintain accurate current information on the internal business continuity website and shared drives ensuring stakeholders have access to timely relevant continuity information and resources.

Foster strong working relationships with cost center leaders and cross functional teams to align continuity and resilience strategies with organizational objectives and manage plan activation and coordination during incidents.

Lead the preparation of periodic reports for Business Continuity Management leadership to communicate program status gaps risks metrics and improvement opportunities enabling strategic decisions and planning.

Support business continuity training for critical roles and stakeholders ensuring awareness and capability across the organization.

Support business interruption event monitoring and reporting providing timely updates and situational awareness during disruptions.

Monitor real time threats risks and events around the world alerting the Director of Business Continuity CISO and appropriate stakeholders of risks to enable proactive risk mitigation.

Serve as on call and provide 24 7 escalation and support for global incidents or crises impacting the company ensuring rapid response and coordination.

Manage the global emergency notification system to ensure reliable crisis alerts and compliance with annual testing requirements maintaining communication integrity during events.

Requirements

Minimum of 6 years of progressive experience in business continuity risk management disaster recovery or a related field with a proven track record of delivering resilient program outcomes.

Demonstrated ability to lead and coordinate complex initiatives across multiple stakeholders and cost center departments in a matrixed environment.

Strong knowledge of business continuity management principles frameworks and standards including but not limited to ISO 27001 NIST and DORA.

Experience conducting business impact analyses risk assessments and developing testing maintaining business continuity and IT disaster recovery plans.

Excellent understanding of crisis management incident response and IT disaster recovery concepts and how they interrelate to support organizational resilience.

Proven capability to design facilitate and evaluate tests such as tabletop exercises while documenting findings and driving corrective actions to closure.

Strong analytical problem solving and attention to detail with the ability to manage multiple priorities in a fast paced dynamic environment.

Exceptional written and verbal communication skills required to interact effectively with leadership technical teams and external stakeholders at all levels.